Patricia Almanza
Deming
Summary
Dynamic Service Advisor with a strong work ethic, adept at enhancing customer satisfaction through exceptional communication and personalized service. Proven ability to manage warranty claims and streamline workflow, fostering team collaboration and resolving complaints effectively. Committed to maintaining detailed service records and driving repeat business through attentive customer relationship management.
Overview
16
16
years of professional experience
Work History
Service Advisor
Sisbarro Superstore
11.2022 - 04.2024
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Greeted customers and listened to their concerns with empathy.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Coordinated with parts department to determine availability of necessary components.
- Processed customer payments and handled invoices.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Parts Department Manager
Sisbarro Superstore
03.2020 - 11.2022
- Oversaw daily operations of the Parts Department while managing a team of dedicated employees effectively.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Collaborated with service department staff to ensure timely delivery of parts needed for vehicle repairs, minimizing customer wait times.
- Streamlined warehouse operations by reorganizing storage layouts for optimal space utilization.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Supervised and trained staff on product knowledge and customer service.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Enhanced customer satisfaction with prompt and knowledgeable assistance in parts selection, ordering, and returns.
- Provided exceptional customer service by addressing concerns promptly, resolving issues efficiently, and following up regularly to ensure complete satisfaction.
- Maintained detailed records of all transactions to support accurate financial reporting and inventory control efforts.
- Ensured compliance with industry regulations by staying current on relevant policies, procedures, and guidelines affecting parts procurement and sales activities.
Commercial Sales Manager
AutoZone
04.2008 - 02.2020
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
- Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
- Motivated team to meet and exceed sales goals.
- Managed a team of sales professionals, providing ongoing coaching and mentorship to drive individual performance and overall team success.
- Mentored new team members on company processes and best practices, bolstering their ability to contribute effectively within a short time frame.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
High School Diploma -
Deming High School
Deming, NMBachelor of Arts - Accounting
University of Phoenix
Tempe, AZSkills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Workflow management
- Customer relationship management
- Warranty claims process management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Service Advisor
Sisbarro Superstore
11.2022 - 04.2024
Parts Department Manager
Sisbarro Superstore
03.2020 - 11.2022
Commercial Sales Manager
AutoZone
04.2008 - 02.2020
High School Diploma -
Deming High School
Bachelor of Arts - Accounting
University of Phoenix
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