Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Alvarez

Hendersonville,NC

Summary

Well-coordinated with manual dexterity to handle precise sewing tasks. Dependable, punctual and focused on meeting demanding production goals. Proficient in using template patterns and following sewing markers to complete exceptional work.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

8
8
years of professional experience

Work History

Sewing Machine Operator

Correctional Enterprises
10.2021 - 04.2022
  • Improved product quality by ensuring precise machine settings and accurate stitching techniques.
  • Maximized production efficiency with proper threading, tension adjustments, and regular machine maintenance.
  • Achieved faster turnaround times by quickly identifying and fixing sewing machine issues to minimize downtime.
  • Produced high-quality garments through careful monitoring of stitch quality and consistency.
  • Collaborated with team members to ensure smooth workflow and consistent productivity in a fast-paced environment.
  • Contributed to inventory management by accurately tracking material usage and waste reduction efforts.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.

Front Desk Agent

Hampton Inn By Hilton
02.2014 - 06.2019
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Kept accounts in balance and ran daily reports to verify totals.

Front Desk Receptionist

Brookdale Assisted Living
08.2018 - 05.2019
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.

Patient Services Coordinator

Blue Ridge Community Health Care
11.2017 - 06.2018
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Reduced wait times for patients through effective coordination of appointment schedules with providers.
  • Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Greeted and assisted patients with check-in procedures.
  • Engaged with patients to provide critical information.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Patient Services Coordinator

PT Solutions
01.2015 - 11.2017
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
  • Ensured timely and accurate completion of all required documentation for regulatory compliance, contributing to the overall quality of patient care services provided by the clinic.
  • Verified patient's insurance eligibility and benefits coverage.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Contacted insurance company to verify patient coverage before visit.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Collected time of service payments and issued receipts.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Verified insurance eligibility and coverage for patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.

Education

Associate of Arts - Cosmetology

Wake Technical Community College
Raleigh, NC
12.2023

High School Diploma -

Hendersonville High School
Hendersonville, NC
06.2012

Skills

  • Stitch Speed Adjustment
  • Error Detection
  • Threading
  • Material Inspection
  • Pocket placement
  • Collar construction
  • Garment assembly
  • Cuff creation
  • Customer service
  • Hemming techniques
  • Serger operation
  • Industrial sewing
  • Creative thinking
  • Production speed
  • Scheduling
  • Appointment Scheduling
  • Complaint Resolution
  • Customer Service
  • Money Handling Abilities
  • Conflict Resolution
  • Microsoft Office Suite
  • Active Listening
  • Telephone Etiquette
  • Decision-making abilities
  • Effective communication
  • Insurance verification
  • Computer literacy
  • Patient Greeting
  • Document Filing
  • Patient Intake
  • HIPAA Compliance
  • Scheduling Appointments

Languages

Spanish
Native or Bilingual

Timeline

Sewing Machine Operator

Correctional Enterprises
10.2021 - 04.2022

Front Desk Receptionist

Brookdale Assisted Living
08.2018 - 05.2019

Patient Services Coordinator

Blue Ridge Community Health Care
11.2017 - 06.2018

Patient Services Coordinator

PT Solutions
01.2015 - 11.2017

Front Desk Agent

Hampton Inn By Hilton
02.2014 - 06.2019

Associate of Arts - Cosmetology

Wake Technical Community College

High School Diploma -

Hendersonville High School

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Patricia Alvarez