Patricia Alvarez
Bristol
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
20
20
years of professional experience
Work History
PCA, Patient Sitter
Bristol Hospital
Bristol
11.2015 - 11.2025
- Assisted patients with care, such as grooming, washing, and maintaining personal hygiene standards.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Contributed to a clean, well-organized, and pleasant environment for all patients.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Provided social companionship.
- Documented patient care activities and observations accurately in records.
- Reported any changes in patients' health or behavior to the nursing staff.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
Photo Technician
Sam’s Club
Newington
01.2009 - 10.2015
- Processed customer photo transactions accurately and efficiently at a high-volume retail location.
- Developed various types of film using a variety of laboratory equipment, and determined the development process required, dependent on film type.
- Maintained files of slides and negatives, and ensured appropriate storage conditions were met.
- Assisted customers with product inquiries, providing exceptional service and support.
- Processed customer transactions accurately and efficiently at a high-volume retail location.
Sales Associate
Macy’s
Farmington
01.2006 - 12.2009
- Performed cashier duties such as accepting payments, issuing receipts, counting money and returning the correct change to customer.
- Helped customers find specific products, answered questions, and offered product advice.
- Determine customer needs based on personal features, and other customer preference-related factors.
- Suggest additional merchandise to complement customer selection.
- Demonstrated knowledge of store products and services to build sales and minimize returns.
- Maintained a professional attitude with sincerity and enthusiasm, reflecting Macy’s commitment to the customer.
- Provided exceptional customer service to enhance shopping experience.
Education
Bachelor of Arts - Social Work
Central Connecticut State University
New Britain, CT01-2028
Skills
- Customer service
- POS system operations
- Time management skills
- Basic math
- Team collaboration
- Returns processing
- Customer service excellence
- Cash handling and management
Volunteer Community Service
- Youth Mentor, Pulaski Middle School, New Britain, CT, 02/01/15, Current, Assist students during 'Homework Help' or any other academic support/enrichment. Help answer students’ questions as they are working through the class material and projects. Lead a project-based cooperative learning group during the school day or after school hours. Support individual student academic needs as assigned.
- Greeter/Guest Intake Specialist, Christian Fellowship Center, Bristol, CT, 03/01/13, 06/01/14, Greet and welcome Food Bank guests. Determine eligibility using drivers’ licenses or identity cards. Sign in or register new guests by entering basic information into Food Bank database., Explain food bank procedures as needed. Assist with food distribution and replenish food bins.
Timeline
PCA, Patient Sitter
Bristol Hospital
11.2015 - 11.2025
Photo Technician
Sam’s Club
01.2009 - 10.2015
Sales Associate
Macy’s
01.2006 - 12.2009
Bachelor of Arts - Social Work
Central Connecticut State University