Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Amanniampong

The Bronx,NY

Summary

Dynamic Guest Room Service Agent and Floor Supervisor at Millenium Hotel, recognized for exceptional communication and complaint handling skills. Successfully resolved client issues under pressure, enhancing satisfaction and loyalty. Adaptable and calm, I leverage strong computer skills and a solid work ethic to deliver outstanding service and foster team collaboration.

Service professional with focus on high standards and results. Brings valuable experience in handling customer inquiries and ensuring service excellence. Known for strong team collaboration and adaptability to changing needs, with proficient skills in customer communication and conflict resolution.

Knowledgeable [Desired Position] with solid background in supervising floor operations and ensuring smooth workflow. Proven track record of enhancing team productivity and maintaining high standards of customer service. Demonstrated leadership and problem-solving skills in managing daily tasks and resolving issues promptly.

Efficient [Desired Position] with solid background in managing multi-line phone systems and guest inquiries. Successfully facilitated seamless communication between hotel departments, enhancing guest satisfaction. Demonstrated excellent problem-solving abilities and strong interpersonal skills.

Professional with experience in hospitality communication, equipped to handle high-pressure environments with grace and efficiency. Adept at managing multiple tasks, providing exceptional customer service, and ensuring seamless communication within hotel operations. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in switchboard operations, call management, and guest relations, with reliable and flexible approach to problem-solving.

Overview

10
10
years of professional experience

Work History

PBX Hotel Operator

Millenium Hotel
03.2005 - 09.2014
  • Assisted management in streamlining communication processes within hotel departments, resulting in increased efficiency.
  • Participated in regular performance evaluations and feedback sessions, contributing to ongoing professional development and growth.
  • Maintained a high level of professionalism and courtesy while addressing guests'' needs over the phone.
  • Provided exceptional customer service to hotel guests by promptly addressing any issues that arose during their stay.

Guest Room Service Agent/ Floor Supervisor

Millenium Hotel
03.2005 - 09.2014
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.

Education

High School Diploma -

Accra Girls Senior High
Ghana
04-1997

Skills

  • Patience and calmness
  • Complaint handling
  • Strong work ethic
  • Stress tolerance
  • Excellent communication
  • Computer skills
  • Handling customer complaints
  • Team collaboration

Timeline

PBX Hotel Operator

Millenium Hotel
03.2005 - 09.2014

Guest Room Service Agent/ Floor Supervisor

Millenium Hotel
03.2005 - 09.2014

High School Diploma -

Accra Girls Senior High
Patricia Amanniampong