Patricia Anderson
Columbia,South Carolina
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Divine Angels
02.2023 - 07.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Receptionist/Account Payables
Life Care of Columbia
09.2022 - 11.2023
- Greeted persons entering the office, determine nature of visit, and directed or escorted them to specific destinations
- Provided customer service in a professional and friendly manner
- Received and open incoming mail, distributed to where it belonged
- Operated computers programmed with accounting software to record, store and analyze information
- Handled facility account payables, coding and imputing
- Ordered supplies for the office staff and others.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Employment Training Facilitator
ResCare, Inc.
10.2010 - 04.2016
- Offered specific training programs to help workers maintain or improve job skills
- Facilitated Employability workshops and job search
- Assessed work readiness skills for participants
- Conducted activities to enhance motivation and improve communication skills
- Administered test to measure participant’s competency of program components
- Maintained time and attendance records for all participants
- Instructed participants in presenting a positive image by providing help with resume writing, personal appearance, and interview techniques.
Accountant Assistant
Land-O-Sun Dairies, Inc.
09.2005 - 09.2008
- Operated computers programmed with accounting software to record, store, and analyze information
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Debited, credited, and totaled accounts on computer spreadsheets and databases, using specialized accounting software
- Reconciled or noted and reported discrepancies found in record
Information Specialist
Sunbelt Human Advancement Resource, Inc.
02.2000 - 08.2005
- Handled agency account payables, coding and imputing
- Processed checks twice a month
- Responsible for all clients’ assistance, files, matching, and processing checks
- Reconciled bank statements for payroll and agency’s accounts
- Assisted with imputing financial data into computer and supported accounting personnel.
Supervisor of Medical Records
Information Technology Services
05.1998 - 06.1999
- Protected the security of medical records to ensure that confidentiality is maintained
- Reviewed records for completeness, accuracy and compliance with regulations
- Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer
- Coordinated the payroll
Education
Pursuing BS in Accounting -
Strayer University
Diploma in Microcomputer -
Rutledge Business College
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Computer Proficiency
- Customer Relations
- AS 400
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Complaint Handling
Certification
- Building Strong Customer Relationships
- Interviewing and Communication
- Time Management
- Certified in Coordinating Weddings and organizing meetings and group activities
- Certified Tax Preparer
- Certified Benefit Bank Counselor
Timeline
Customer Service Representative
Divine Angels
02.2023 - 07.2024
Receptionist/Account Payables
Life Care of Columbia
09.2022 - 11.2023
Employment Training Facilitator
ResCare, Inc.
10.2010 - 04.2016
Accountant Assistant
Land-O-Sun Dairies, Inc.
09.2005 - 09.2008
Information Specialist
Sunbelt Human Advancement Resource, Inc.
02.2000 - 08.2005
Supervisor of Medical Records
Information Technology Services
05.1998 - 06.1999
Pursuing BS in Accounting -
Strayer University
Diploma in Microcomputer -
Rutledge Business College
- Building Strong Customer Relationships
- Interviewing and Communication
- Time Management
- Certified in Coordinating Weddings and organizing meetings and group activities
- Certified Tax Preparer
- Certified Benefit Bank Counselor
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