Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Ann Gerken

Logan,Ohio

Summary

Dynamic and results-driven Office Manager with extensive experience in administrative management. Proven ability to prioritize projects and multitask effectively, ensuring successful achievement of project goals. Recognized for a methodical, detail-oriented approach and strong team leadership skills that foster collaboration and productivity within diverse teams. Committed to leveraging these strengths alongside a robust work ethic to drive organizational success.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Office Manager/ Administrative Assistant

Ed Green Electric Inc.
01.2017 - Current
  • 740-385-8624
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Developed and maintained filing systems to enhance document retrieval efficiency.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Tax Preparer

Jackson Hewitt Taxes
01.2016 - 01.2017
  • Ran my own office, prepared taxes
  • Tax season was over so I was no longer needed.
  • 614-369-4603
  • Prepared federal and state tax returns, ensuring compliance with current tax laws and regulations.
  • Conducted thorough reviews of client financial records, identifying discrepancies and potential deductions.
  • Assisted clients in understanding tax obligations, providing clear explanations of complex tax concepts.
  • Utilized advanced tax preparation software to enhance efficiency and accuracy in return processing.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.

Merchandise Processor

Limit Brands Inc.
01.2015 - 01.2016
  • Seasonal Work
  • 614-577-5485
  • Picked orders, packed boxes and prepared shipments.
  • Inspected items to check quality and accuracy against specifications.
  • Managed returns and exchanges efficiently, updating inventory records accordingly.
  • Inspected products for quality assurance, reducing returns and improving customer satisfaction.

Education

Bachelor of Science - Social Sciences

Ohio University
1 Ohio University Drive, Athens
05.2011

High School Diploma -

Logan High School/ Tri – County JVS
15676 OH-691, Nelsonville, OH
06.1988

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Payroll processing
  • Documentation and control
  • Vendor engagement
  • Problem-solving
  • Multitasking and organization
  • Customer service management
  • Phone and email etiquette
  • Reliability
  • Active listening

Certification

  • First Aid/ CPR AED Training - 1/5/2024-1/5/2026
  • Drug Free Safety Program, Ed Green Electric Inc. - 2025-2026

Timeline

Office Manager/ Administrative Assistant

Ed Green Electric Inc.
01.2017 - Current

Tax Preparer

Jackson Hewitt Taxes
01.2016 - 01.2017

Merchandise Processor

Limit Brands Inc.
01.2015 - 01.2016

Bachelor of Science - Social Sciences

Ohio University

High School Diploma -

Logan High School/ Tri – County JVS

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