PATRICIA ANTONIA LUA
Stockton,USA
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Knowledgeable [Desired Position] with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.
Overview
19
19
years of professional experience
Work History
Retail Sales Associate
Walmart
10.2021 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Package Sorter
Amazon
10.2021 - 01.2022
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
Quality Control Inspector
Prologistics
03.2017 - 06.2020
- Quality control, system maintaining high standards assuring garments are against odor, stain, damage, daily data reported and calculated to supervisor, verifying garments have the correct barcode
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
Warehouse-Labor
FullSteam Staffing
09.2015 - 01.2016
- Tagging, labeling, and stocking of all supplies of the warehouse. Efficiently completing all activities delegated by the warehouse manager. Maintaining tidiness and cleanliness standards of the warehouse. Organizing the stocking and proper storage of goods and materials. Coordinating all work functions with co-workers, transporters and other organizational departments. Should have the ability to competently and effectively manage time and complete assigned work. Should be a team player and have the ability to coordinate with fellow workers. be able compliant with all safety regulation and the ability to use warehouse machinery.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Fruit Sorter
Pacific Coast Producers
08.2015 - 09.2015
- Constant standing, use of both hands, manual & finger dexterity for rolling/manipulating peaches for inspection, grasping and handling cherries to transfer them to a cull chute. Constant reaching below shoulder height to work off the sorting table, rolling, transferring or discarding peaches, Constant lifting 0 - 1 pound to lift/place fruit into the cull chutes Infrequent twisting and bending at waist when leaning/reaching - varies according to variety and quality of cherries being processed. Senses: hearing, sight (near, far, color)
- Improved fruit sorting efficiency by implementing a color-coding system for faster identification.
- Supported inventory management efforts by accurately recording sorted fruit quantities, ensuring proper stock levels for shipment preparation.
- Contributed to meeting production goals by consistently adhering to established fruit sorting guidelines and procedures.
- Proactively participated in ongoing training sessions, furthering knowledge of industry best practices and improving individual performance.
- Displayed a strong work ethic, consistently arriving on time and prepared for each shift while maintaining a high energy level throughout the day.
- Assisted in the development of performance metrics to evaluate individual and team productivity, leading to targeted improvements and increased efficiency.
- Enhanced workplace safety by maintaining a clean and organized work area, reducing accidents.
- Aided quality control measures by promptly reporting discovered issues or discrepancies during the sorting process.
- Reduced product spoilage with vigilant inspection and removal of damaged or overripe fruits.
Non-Profit Organization/Maternal Advocate (Bilingual)
El Concilio
06.2011 - 10.2013
- Work site at San Joaquin General Hospital Assist patients with admission questions to the hospital labor and delivery department, translate for Spanish speaking patients to cooperate with doctors, nurses, social workers and medical staff daily, complete birth certificate forms for patients, put together tour and birth certificate packets. Conducted and scheduled appointments for expecting patients for stork tours in English/Spanish within the Labor and Delivery department.
Bilingual Teacher Assistant
El Concilio
01.2011 - 06.2011
- Assistant Teacher is responsible for all components of quality instruction for El Concilio Preschool Program. This includes the development of age-appropriate programs, supervision of assigned staff, and working effectively with children, administration, staff, and parents. Responsible for supporting the teaching staff in the implementation of all components of quality in the program. Responsible for assisting the classroom teachers in the general supervision, management, and environment in the class.
- Established clear objectives for each lesson, effectively communicating expectations to students and ensuring successful outcomes.
- Monitored student progress in both [Subject] growth and [Language] fluency.
- Collaborated with fellow teachers to create interdisciplinary lesson plans that reinforced core concepts across multiple subjects.
- Kept detailed records of student progress and attendance.
- Increased students' understanding of [Language] through teaching in various languages.
- Integrated authentic materials from target language cultures into lessons, promoting greater cultural awareness among students while enhancing their linguistic abilities.
- Maintained open communication with parents, keeping them informed of their child''s progress and addressing any concerns as necessary.
- Provided constructive feedback on student work, fostering growth and development in both language acquisition and content knowledge.
- Assigned homework in multiple languages.
- Participated in ongoing professional development opportunities to stay current with best practices in bilingual education and improve teaching skills.
- Contributed to the development of school-wide initiatives aimed at improving overall academic performance among all students by sharing insights from experiences as a bilingual educator.
Assist client
El Concilio
11.2010 - 01.2011
- With resources, job search, case management, collaborate referring to job clubs and counseling.
- Case Management Training
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Non-Profit Organization/Parent Educator/Case Management
El Concilio
10.2005 - 06.2010
- Collaborating with First Five of California with Prenatal to Five years Visitation Program, implementing the Parent as Teacher Curriculum, parenting classes basic, nutritional classes, collaborating with schools, referring children for further evaluation, resources for parents, managing clients cases who are over looked by First Five.
- Certified Parent Educator
- Case Management
- 8 Years Bilingual Instructional Aide
Assist clients
San Joaquin County Human Division
03.2005 - 05.2005
- With translation in Spanish, completing monthly paper work, cooperative communication with clients and medical staff, time management, Filing and retrieving client information in Medical Assistant Program, attending monthly meetings and trainings.
Education
Diploma -
Franklin High School
Stockton, CAA.A.S. - Medical/Office Administration
Heal Business College
Stockton, CASkills
- Attention to detail, team player, Organized, positive attitude, multitasking, Maintain exceptional record keeping, Strong communication skills, Bilingual in Spanish and English
- Non-Profit Organization 8 Years, Windows
- Quality Control
- QA/QC
- Quality Assurance
- Quality Inspection
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Customer engagement
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Professional appearance
- Relationship building
- Store maintenance
- Stocking and receiving
Languages
Spanish
Full Professional
Timeline
Retail Sales Associate
Walmart
10.2021 - 07.2024
Package Sorter
Amazon
10.2021 - 01.2022
Quality Control Inspector
Prologistics
03.2017 - 06.2020
Warehouse-Labor
FullSteam Staffing
09.2015 - 01.2016
Fruit Sorter
Pacific Coast Producers
08.2015 - 09.2015
Non-Profit Organization/Maternal Advocate (Bilingual)
El Concilio
06.2011 - 10.2013
Bilingual Teacher Assistant
El Concilio
01.2011 - 06.2011
Assist client
El Concilio
11.2010 - 01.2011
Non-Profit Organization/Parent Educator/Case Management
El Concilio
10.2005 - 06.2010
Assist clients
San Joaquin County Human Division
03.2005 - 05.2005
A.A.S. - Medical/Office Administration
Heal Business College
Diploma -
Franklin High School
Similar Profiles
Benjamin BrownBenjamin Brown
CAP Team 1 Associate at WalmartCAP Team 1 Associate at Walmart
Logan PowellLogan Powell
Cart Associate at WalmartCart Associate at Walmart
Rylee MarheineRylee Marheine
Seasonal Associate at WalmartSeasonal Associate at Walmart
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart
Jessica ZermenoJessica Zermeno
Customer and Dispatching Service Representative at Raymond WestCustomer and Dispatching Service Representative at Raymond West