Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Patricia Anzora

Arlington,TX

Summary

Experienced Account Manager with superior customer service through managing facility services with Corporate Facilities Departments and authorized contractors in a timely manner. Skilled in budget/negotiation management, team leadership, and computer/internet literate. Committed to maintaining optimal facility operations through innovative solutions and proactive management.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Manager

Global Facility Management & Construction
06.2017 - 10.2024
  • Transitioned from entry level customer service to account coordinator to account manager
  • Main point of contact for major Corporate accounts and projects, responding to repairs and inquires in a timely manner
  • Responsible for full ownership of multiple Corporate accounts and projects, including bi-weekly reporting, identifying trends and opportunities to grow and improve service to allow for business growth within the account
  • Composed, reviewed, and submitted client proposals Including margin approvals and negotiated costs with vendors.
  • Trained and utilized Gforce reports to provide superior service to client as well as 3rd party technology for client view
  • Superior customer service through managing facility services with Corporate Facilities Departments and authorized contractors in a timely manner
  • Ability to successfully qualify costs. As well as being able to negotiate with the client &/or vendor to maximize margins.
  • Managed, dispatched, and resolved all emergency service requests. Prioritized client escalations upon requests
  • Proficient understanding using Excel; Expertise experience using Outlook and Internet research tools
  • Prioritized work orders and met client deadlines
  • Provided team support during influx of workorders/natural disasters affecting Corporate accounts/location for U.S states including Guam

Team Support Specialist

Ned Stevens Gutter Cleaning
06.2015 - 06.2017
  • Customer service and team support
  • Assisted billing with cold collection calls
  • Provided estimates on repairs and new installations
  • Collected and processed current and past due payments

Cycle Count Coordinator

Clear Vision Optical
11.2009 - 06.2014
  • Cycle count inventory and track
  • Ran daily excel reports
  • Cross trained in multiple fields including order picking and warehouse product storage and retrieval
  • Trained and worked with several departments
  • Printed identification labels for product with accuracy

Assembly Line Worker

D3 LLC
08.2009 - 11.2009
  • Assembled display equipment on assembly line
  • Attention to product detail
  • Completed projects according to deadline
  • Maintained clear communication with team to ensure product completion

Data Analyst

Broadridge Financial Solutions
04.2009 - 08.2009
  • Data entry process into computer system with over 99% accuracy
  • Responsible on handing and inputting customer votes
  • High attention to detail and accuracy over 99%

Sales Representative

Dots Retail
02.2009 - 04.2009
  • Cashier
  • Restocked inventory
  • Trained with preparing and opening store for business

Sales Representative

Party City
09.2008 - 02.2009
  • Cashier and customer support
  • Restock inventory
  • Provided additional support during holidays and weekends, as needed

Team Member

Dunkin Donuts
06.2008 - 09.2008
  • Cashier and customer service
  • Food handler
  • Closed store when needed
  • Cleaned and organized work stations, food preparation, and client dining areas

Team Member

Taco Bell
01.2007 - 06.2008
  • Cashier
  • Food handler
  • Closed store when needed
  • Cleaned and organized work stations, food preparation and client dining areas

Education

Associate of Arts -

Suffolk Community College
Brentwood, NY
01-2014

High School Diploma -

Brentwood High School
Brentwood, NY
01-2010

Skills

  • Facilities Repairs management and estimator
  • Seven years of strong customer orientation and communication skills with both client and vendors
  • Budget Management and Negotiator
  • Team Leadership
  • Account/Project Coordination
  • Proficient understanding using Excel; Expertise experience using Outlook and Internet research tools
  • Continuous processing of excel workbooks with formulas and data
  • Vendor Management
  • Work well independently and as a team member in a fast-paced office environment
  • Computer and internet literate
  • Proficient in writing and speaking Spanish

Certification

Adult CPR/AED

Approved by American Red Cross 2013 - 2015


Raymond Forklift Operator Program Approved by Abel Womack 2012

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Account Manager

Global Facility Management & Construction
06.2017 - 10.2024

Team Support Specialist

Ned Stevens Gutter Cleaning
06.2015 - 06.2017

Cycle Count Coordinator

Clear Vision Optical
11.2009 - 06.2014

Assembly Line Worker

D3 LLC
08.2009 - 11.2009

Data Analyst

Broadridge Financial Solutions
04.2009 - 08.2009

Sales Representative

Dots Retail
02.2009 - 04.2009

Sales Representative

Party City
09.2008 - 02.2009

Team Member

Dunkin Donuts
06.2008 - 09.2008

Team Member

Taco Bell
01.2007 - 06.2008

Associate of Arts -

Suffolk Community College

High School Diploma -

Brentwood High School

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