PATRICIA ARAUJO
Arlington,TX
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Rainbow Children’s Clinic
11.2022 - Current
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Assist in HR needs and candidate searches, conduct interviews and create new employee files
- Submit and reconcile expense reports
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Branch Administrator
Aveanna Healthcare
02.2019 - 12.2019
- Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement
- Verifies new employee’s credentials and runs appropriate background screenings
- Protects and honors patient and coworker confidentiality
- Inputs employee information into necessary computer programs
- Assist in answering a multi-line phone system
- Provide excellent customer service
- Interacts and communicates effectively with colleagues and all levels of management within corporate and branch offices
- Reports to Homecare Manager
- Assessed employee performance and developed improvement plans.
Customer Service/Account Receivable
Mission Kleensweep Products
02.2017 - 02.2019
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Prepare accurate billing inquiries Manage multiple timeline's and task with attention to detail Handle confidential and sensitive information in a professional manner
- Work well under pressure in a fast pace environment deepening relationships with cross sales products & services educate customer on accounts term & alternative payment methods
- Investigated and resolved accounting, service and delivery concerns
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Followed up with customers about resolved issues and completed to maintain high standards of customer service.
Office Assistant
AAA Realty Termite
09.2015 - 07.2016
- Maintained organization inventory by checking stock to determine supply levels, expedited orders and delivered materials to workstation in a timely manner
- Upheld office schedule to ensure day-to-day business needs were met
- Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary Ensured all current customer information was updated and collected appropriately according to organization and industry standard
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Coordinated, scheduled house inspections.
Service (BDC)
West Covina Nissan Dealership Los Angeles
10.2014 - 07.2015
- Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person) respond to inquiries in a timely fashion, and answer questions on available stock and product performance
- Maintain an ongoing customer database to capture repeat business
- Offered pricing and feature recommendations to management and cross-functional teams
- Investigated and resolved customer complaints to foster satisfaction.
Cashier
CVS Pharmacy
11.2013 - 09.2014
- Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
- Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store
- Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked prices for customers and processed items sold by scanning barcodes
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
Cashier
Target
11.2010 - 04.2013
- Maintained consistent accuracy of cash register, made sure all payment transactions were correct and proficient Checked out customers purchases quickly, ensuring accurate prices codes, discounts and provided efficient customer service
- Took initiative during slow times to re-stock, or other tasks assigned by the supervisor
- Checked prices for customers and processed items sold by scanning barcodes
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
El Monte Adult School
Skills
- Customer Service
- Interviewing and Hiring
- Work Prioritization
- Performance Reviews
- Account Review
- Branch Operations Management
- Sales Support
- Critical Thinking
- Proactive and Focused
- Compliance Assessment
- Service Oriented
- Willing to Learn
- Goal Setting
- Staff Recruitment and Hiring
- Time Management
- Problem Anticipation and Resolution
- Service-Oriented
- Bilingual in Spanish and English
Timeline
Administrative Assistant
Rainbow Children’s Clinic
11.2022 - Current
Branch Administrator
Aveanna Healthcare
02.2019 - 12.2019
Customer Service/Account Receivable
Mission Kleensweep Products
02.2017 - 02.2019
Office Assistant
AAA Realty Termite
09.2015 - 07.2016
Service (BDC)
West Covina Nissan Dealership Los Angeles
10.2014 - 07.2015
Cashier
CVS Pharmacy
11.2013 - 09.2014
Cashier
Target
11.2010 - 04.2013
El Monte Adult School
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