Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Patricia Arellano Olague

EL PASO,TX

Summary


Experienced with project management, problem-solving, and stakeholder communication. Utilizes expertise to drive seamless implementation and enhance operational efficiency. Track record of fostering team collaboration and achieving project goals.

Overview

15
15
years of professional experience

Work History

Sr. Implementation Specialist

Automatic Data Processing, ADP
10.2017 - Current
  • Expedited issue resolution times by establishing streamlined escalation protocols within the team, minimizing client frustration during critical moments of implementation processes.
  • Spearheaded cross-functional teams, ensuring seamless integration of project deliverables across various departments.
  • Led change management initiatives, facilitating smooth transitions for clients as they adopted new systems or technologies.
  • Elevated customer satisfaction ratings through personalized support services, addressing unique challenges faced during implementations.
  • Bolstered internal knowledge-sharing efforts by documenting best practices, case studies, and lessons learned from past implementations.
  • Cultivated a culture of continuous improvement within the team by encouraging open feedback channels and implementing best practices.
  • Mitigated risks associated with complex projects by proactively identifying potential roadblocks and devising contingency plans.
  • Assessed project scope to confirm details and understand customer expectations in advance.

Research Assistant

University Of Texas At El Paso
09.2016 - 11.2017
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
  • Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
  • Utilized statistical software for data analysis, generating accurate insights into complex datasets.
  • Conducted extensive literature reviews to support ongoing research projects, significantly expanding team's knowledge base.
  • Improved data collection methods with introduction of innovative survey techniques.
  • Managed research databases with utmost diligence, ensuring data integrity and security.
  • Analyzed complex data sets to uncover critical insights, driving direction of research projects.

Engineering Assistant

Delphi Automotive Systems / Mahle Behr
01.2011 - 09.2016
  • Assisted engineers during field visits to gather essential information for successful project planning and execution.
  • Organized and edited technical instructions for use in training and customer manuals.
  • Improved communication between team members by maintaining accurate project documentation, including reports, schedules, and specifications.
  • Assisted with the completion of engineering projects on-time and within budget by coordinating tasks and resources effectively.
  • Used Microsoft Office to develop documents and spreadsheets for specific analyses.

Education

Bachelor of Science - Economics

Universidad Autonoma De Ciudad Juarez
Juarez, Mex
08-2010

Skills

  • User acceptance testing
  • Cross-functional team coordination
  • Project scheduling
  • Project management
  • Data migration
  • Customization and configuration
  • Customer support

Languages

Spanish
Native or Bilingual

Timeline

Sr. Implementation Specialist

Automatic Data Processing, ADP
10.2017 - Current

Research Assistant

University Of Texas At El Paso
09.2016 - 11.2017

Engineering Assistant

Delphi Automotive Systems / Mahle Behr
01.2011 - 09.2016

Bachelor of Science - Economics

Universidad Autonoma De Ciudad Juarez

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