Patricia Arredondo
Dallas
Summary
Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Guard TX
Dallas
07.2023 - Current
- Verified photo IDs and tickets to allow guests passage.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored security cameras to identify and respond to suspicious activity.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Maintained high levels of alertness throughout shifts.
- Monitored CCTV systems to ensure safety and security of premises.
- Responded to alarms and conducted investigations as required.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Cross Marketing Association
Dallas
02.2020 - 11.2022
- Supported sales team members to drive growth and development.
- Answered customer inquiries via phone, email, and chat.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Resolved customer complaints promptly and efficiently.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed strong relationships with customers by providing personalized assistance and support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Daycare Teacher
My Small Wonders
Dallas
05.2017 - 08.2018
- Read stories to children and taught painting, drawing, and crafts.
- Engaged in continuous professional development to stay current with early childhood education practices.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Developed lesson plans and activities to engage children in learning.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Encouraged creativity through art projects and storytelling.
- Assisted children with daily routines, including toileting, feeding, and nap times.
Education
High School Diploma -
MacArthur High School
Irving, TX06-2014
Skills
- CCTV monitoring
- Incident reporting
- Emergency response
- Safety procedures
- Risk assessment
- Customer service
- Attention to detail
- Team collaboration
- Problem solving
- Time management
- Interpersonal communication
- CPR certified
- Building patrol
- Data entry
- Effective communication
- Listening skills
- Microsoft Office Suite
- Documentation
Certification
- Security license
- CPR certified
Timeline
Security Officer
Guard TX
07.2023 - Current
Customer Service Representative
Cross Marketing Association
02.2020 - 11.2022
Daycare Teacher
My Small Wonders
05.2017 - 08.2018
High School Diploma -
MacArthur High School