Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PATRICIA BYNUM

Orlando,USA

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

30
30
years of professional experience

Work History

Store Manager

Value Pawn & Jewelry
03.2025 - Current
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Store Manager

Cash America Pawn
01.2019 - 02.2025



  • Managed payroll processes including tracking timecards and approving time off requests across multiple sites.
  • Identified and addressed customer complaints in a timely and professional manner.
  • Enforced compliance with corporate policies and procedures.
  • Coached store personnel on sales techniques, product knowledge, customer service skills, merchandising practices, cash handling procedures and loss prevention guidelines.
  • Accomplished goals by establishing priorities and organizing workload to meet deadlines.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

STORE MANAGER OF OPERATIONS

Rent A Center
07.2016 - 02.2019
  • Managed daily store operations, including customer service, inventory management, cash handling and staff supervision.
  • Reviewed monthly P&L statements for accuracy prior to submission.
  • Initiated promotional activities such as special discounts and in-store events to drive traffic and boost sales revenue.
  • Created reports detailing store performance metrics such as sales volume, labor hours, inventory levels.
  • Oversaw the scheduling of employees to ensure adequate staffing levels during peak times.
  • Set sales targets and budgets for team leads and employees to follow.
  • Established effective relationships with vendors to secure optimal pricing for merchandise.
  • Maintained accurate records of employee performance reviews, disciplinary actions and attendance tracking.
  • Optimized stock levels by monitoring demand trends and adjusting purchasing plans accordingly.
  • Conducted regular audits of stores' financial transactions ensuring accuracy of records.
  • Developed and implemented strategies to increase sales and reduce costs.

STORE MANAGER

Sallys Beauty
07.2015 - 07.2016
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Interviewed and hired prospective employees according to team needs.
  • Mentored new employees on store policies and procedures while providing guidance and support in their roles.
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary.
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Solved problems and resolved conflicts for team members and customers.
  • Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
  • Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.

STORE MANAGER

Walgreens Pharmacy
08.2008 - 07.2015
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Interviewed and hired prospective employees according to team needs.
  • Created weekly work schedules to meet staffing needs while controlling labor costs.
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Oversaw day-to-day store operations to foster efficient and profitable operations.
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary.
  • Tracked store inventory and ordered new products to prevent shortages.
  • Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.

STORE MANAGER

Rite Aid Pharmacy
10.1995 - 08.2008
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Utilized data analytics techniques to identify areas for improvement.
  • Developed and implemented effective strategies to reduce costs while maintaining quality standards.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Prepared staff work schedules and assigned specific duties.
  • Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Organized and guided activities such as sales promotions requiring coordination with other department managers.
  • Facilitated open communication between departments to improve collaboration among teams.
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
  • Handled customer complaints professionally and resolved issues promptly.

Education

No Degree - Business Management

Inter Pro Institute
New York, NY

Skills

  • Training and coaching
  • Staff supervision
  • Decision-making
  • Staff management
  • Operations oversight
  • Policies and procedures
  • Team building
  • Action plans
  • Attention to detail
  • Workforce development
  • Multitasking
  • Leadership skills
  • Team development
  • Leadership development
  • Customer service
  • Recruiting and hiring
  • Goal setting and performance metrics
  • Operations management
  • Strategic planning
  • Staff recruiting
  • Budget management
  • Time management
  • Goal setting
  • Problem-solving
  • Multitasking and organization
  • Customer relations
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Team leadership and coaching
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Customer service management

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Value Pawn & Jewelry
03.2025 - Current

Store Manager

Cash America Pawn
01.2019 - 02.2025

STORE MANAGER OF OPERATIONS

Rent A Center
07.2016 - 02.2019

STORE MANAGER

Sallys Beauty
07.2015 - 07.2016

STORE MANAGER

Walgreens Pharmacy
08.2008 - 07.2015

STORE MANAGER

Rite Aid Pharmacy
10.1995 - 08.2008

No Degree - Business Management

Inter Pro Institute

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