Patricia Arthur
Bothell,WA
Summary
Dynamic Store Manager with a proven track record at Starbucks, excelling in customer service and team leadership. Enhanced operational efficiency and customer satisfaction through effective staff training and relationship building. Skilled in problem-solving and operations management, fostering a positive work environment that drives employee engagement and loyalty.
Overview
27
27
years of professional experience
Work History
Store Manager
Starbucks
04.2021 - 09.2025
- Enhanced store operations through effective management.
- Learned and adhered to safety protocols and store policies for operational efficiency.
- Collaborated with team members to create a positive shopping experience for customers.
- Participated in training sessions to develop skills in retail management and customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Senior Training Manager
AT&T Mobility
01.1999 - 03.2015
- Developed and implemented training programs to enhance employee performance and operational efficiency.
- Led cross-functional teams to design and execute strategic training initiatives aligned with business goals.
- Analyzed training needs through assessments, ensuring alignment with organizational objectives and employee development plans.
- Mentored junior trainers, fostering skill development and promoting a culture of continuous improvement in training delivery.
- Collaborated with leadership to identify key competencies required for various roles, enhancing workforce capabilities.
- Utilized Learning Management Systems (LMS) to track participant progress and ensure compliance with training requirements.
Owner
Alt Painting & Design
02.2019 - 11.2020
- Managed daily operations, ensuring high-quality painting and design services for diverse clients.
- Developed project timelines, coordinating schedules to optimize resource allocation and workflow efficiency.
- Trained and mentored new team members on painting techniques and safety protocols.
- Implemented quality control measures, enhancing customer satisfaction through consistent service delivery.
- Established vendor relationships, negotiating contracts for materials while maintaining budgetary constraints.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Interacted well with customers to build connections and nurture relationships.
Shorex Training Manager
Holland America Line
02.2018 - 01.2019
- Developed and implemented training programs to enhance employee performance and engagement.
- Collaborated with department leaders to identify training needs and align initiatives with business goals.
- Facilitated workshops and seminars to promote knowledge sharing and skill development across teams.
- Evaluated training effectiveness through assessments and feedback, refining programs accordingly.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Education
N/A - Business Administration
Edmonds Community College
Lynnwood, WABachelor Of Applied Arts And Science - Business Administration And Management
Arizona State University
Tempe, AZSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team building and leadership
- Store merchandising
- Staff management
- Work Planning and Prioritization
- Relationship building and management
- Operations
Timeline
Store Manager
Starbucks
04.2021 - 09.2025
Owner
Alt Painting & Design
02.2019 - 11.2020
Shorex Training Manager
Holland America Line
02.2018 - 01.2019
Senior Training Manager
AT&T Mobility
01.1999 - 03.2015
N/A - Business Administration
Edmonds Community College
Bachelor Of Applied Arts And Science - Business Administration And Management
Arizona State University