Patricia Aslan
Absecon,NJ
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Senior Sales and Customer Care Consultant
YOOX NET-A-PORTER GROUP
08.2014 - 12.2019
- Mentor and support sales and customer care consultants, including encouraging them to take ownership, exceed sales targets, build relationships with clients and increase productivity
- Attends meetings to gain knowledge of future product uploads and site enhancements to present to the team
- Oversee attendance and daily performance - proactively addressing concerns in a timely and appropriate manor
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales and Customer Care Consultant
The Net-A-Porter Group
11.2011 - 08.2014
- Acted as the first point of contact for the customer for the NET-A-PORTER Group by means of phone calls, emails, social media and Live Chat
- Achieved sales targets by building a strong rapport with customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Top 10 sales consultant for years 2012 and 2013
Insurance Clerk
Reproductive Associates Of NJ
09.2009 - 09.2010
- Communicate with insurance providers via telephone to validate eligibility and specifics of coverage for infertility services
- Improved patient satisfaction by meticulously reviewing and appealing denied claims.
Education
Graphic Design -
School of Visual Arts
New York, NY05.2011
Fashion Design -
Community College of Morris
Randolph, NJ05.2009
Skills
- Microsoft office
- Call center experience
- Calm and professional under pressure
- Multitasking Abilities
Timeline
Senior Sales and Customer Care Consultant
YOOX NET-A-PORTER GROUP
08.2014 - 12.2019
Sales and Customer Care Consultant
The Net-A-Porter Group
11.2011 - 08.2014
Insurance Clerk
Reproductive Associates Of NJ
09.2009 - 09.2010
Graphic Design -
School of Visual Arts
Fashion Design -
Community College of Morris
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