Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

PATRICIA ASUMU NCHAMA

Watertown,NY

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Sonics Drive In
Pearland, TX
01.2021 - 10.2023
  • Communicated regularly with customers to gain insights into their needs.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented quality control measures to uphold company standards.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Front Desk Receptionist

Days Inn Hotel
Odessa, TEXAS
02.2018 - 11.2020
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

Finance

Houston Community College
Houston, TX
05-2016

Skills

  • Budget assistance
  • Sales monitoring
  • Closing oversight
  • Decision-making
  • Orientation and training
  • Compliance
  • Money handling
  • Retail operations management
  • Inventory management
  • Customer relationship management (CRM)
  • Operations management

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Assistant Manager

Sonics Drive In
01.2021 - 10.2023

Front Desk Receptionist

Days Inn Hotel
02.2018 - 11.2020

Finance

Houston Community College

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PATRICIA ASUMU NCHAMA