PATRICIA AYALA
Palmdale,CA
Summary
Dedicated employee with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Cares for all patients with exceptional clinical, interpersonal and time management abilities. Diligent about helping people of all backgrounds with diverse healthcare needs. Skilled phlebotomist with solid background working in healthcare environments to deliver exceptional patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Research Assistant
Kaiser Permanente
Pasadena, CA
05.2023 - Current
- Contacted potential subjects to introduce and explain study objectives and protocols and arrange interviews.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Developed exemplary rapport with personnel and patients by demonstrating compassion and scientific expertise.
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Compiled field observations and converted into data to prepare for experiments and tests.
- Organized, labeled and stored study biospecimens.
- Identified and compiled lists of potential research subjects in accordance with study objectives and parameters.
- Traveled to field sites to collect and record data and samples as appropriate to specific objectives of study.
- Used databases, physical records and digital resources to complete research study.
- Screened potential subjects to determine suitability for studies.
- Managed informed consent forms, personal waivers and other critical paperwork.
- Supported other researchers in study- and project-related activities.
- Crafted research studies and facilitated study participants remotely and in-person.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Centrifuged blood specimens in test tubes to separate cells and sediment from blood serum.
- Upheld donor confidentiality throughout intake and collection process.
- Compiled and submitted data for demographic research.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
Phlebotomist
Biomedical Diagnostic and Imaging
Northridge, CA
05.2019 - Current
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Verified collection orders and communicated discrepancies to nurses.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Traveled to over 50 nursing facilities and congregate facilities to collect blood, urine, stool and wound culture specimens.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Administrative Assistant
DPC Healthcare
Sun Valley, California
06.2021 - 08.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled appointments, meetings and events for management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Met incoming guests and clients, offering immediate assistance.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Communicated with customers via email and telephone to respond to inquiries, direct calls to proper personnel and confirm deliveries.
- Filed and updated employee, customer and external partner contact information into company database.
- Screened applicant resumes to coordinate both phone and in-person interviews.
- Screened visitors and issued badges to maintain safety and security of premises.
- Provided top quality control, eliminating downtime to maximize revenue.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Coordinated employee recruitment, performance evaluation and termination activities.
- Liaised with team members to assist in employee conflict resolution.
- Tracked project performance data to generate reports and keep management informed of important trends.
LVN/Phlebotomist
Facey Medical Group
Mission Hills
11.2012 - 02.2021
- Prepare patients for examinations, tests, or treatments and explain procedures.
- Assisted in urgent care, perform procedures such as: EKGs, IVs, Injections, blood draws, splint/casting, foley catheters, etc.
- Process and coordinate external referrals for procedures and/or specialists.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Administered medications and started intravenous fluids to address patient symptoms and underlying etiologies in accordance with physician orders.
- Observed strict confidentiality and safeguarded all patient-related information.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Administered general care to patients, including recording of temperature and blood pressure, wound dressing and all laboratory testing.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Maintained accurate department and customer records.
- Obtained scanned records and uploaded to database.
- Delivered exceptional customer service through direct communication with clients and team members.
LVN/Phlebotomist/Research Assistant
The Angeles Clinic and Research Institute
Santa Monica
11.2011 - 11.2012
- Obtain specimens or samples for laboratory work prior to chemotherapy to determine dosing or changes in treatment plan
- Collaborate with patients to plan for future health care needs and coordinate referrals.
- Start IV catheter placement and collected lab samples for RNs to start medication administration.
- Schedule future appointments for chemotherapy treatment
- Assisted in research studies by obtaining blood samples according to each research guideline and appropriate times as scheduled and ordered by Physicians
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Worked with registered nurses to deliver comprehensive, high-quality care to Oncology/Hematology patients.
- Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Traveled to field sites to collect and record data and samples as appropriate to specific objectives of study.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Employed scientific methods to promote quality of collected samples and stored specimens.
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
- Processed hematology and chemistry samples.
Education
License Vocational Nurse -
American Career College
06.2008
Certified Medical Assistant - Medical Assistant
American Career College
Los Angeles, CA05.2000
Skills
- EPIC Electronic Charting
- Excellent oral and written communication
- Reliable and trustworthy
- Customer service
- Computer skills
- Proper storage procedures
- Sanitation and sterilization
- HIPAA
- Data entry
- 10-key proficiency
- Insurance eligibility verification
- Meeting planning
- Technologically savvy
- Records management systems
- PC proficient
- Types 50 WPM
- Mail management
- Timeline Planning and Management
- Microsoft
- Data entry documentation
- Back office operations
- Advanced MS Office Suite knowledge
- Excel spreadsheets
- Detailed meeting minutes
- Staff training and development
- Account reconciliation
- Medical terminology
- Multitasking and prioritization
- Event coordination
- Resourceful
- Meeting logs management
- Patient care advocacy
- Schedule management
- Organization and efficiency
- Human Resources Management (HRM)
- Recruiting
- Inventory supplies
- Staff direction and task delegation
- First Aid/CPR
- Assisting physicians
- Quality control
- Supervision & leadership
- Medical records maintenance
- Tracking specimens
- Phlebotomy
- Quantitative and Qualitative Analysis
- Multitasking and Organization
- Good Clinical Practice
- Recordkeeping
- Lab Equipment Operation
- Microsoft Office
- Flexible Schedule
- Adobe Applications
- Proficient in RedCap
- Data Entry
- Expertise in Venipuncture
- Specimen Preparation
- Deadline Driven
- User Equipment Training
- Work Prioritization
- Verbatim Documentation
- Survey Administration
- Teamwork and Collaboration
- Time Management
- Patient confidentiality
- Blood specimen storage
- Quality control guidelines
- Infection Control
Volunteer work
- L.A. Food Banks
- HoCo Community Exchange
- 5k/15k run/walks
- AmeriCorps
- California Volunteers
- L.A. Works
Languages
Bilingual Fluently in Spanish
Certification
Certified Medical Assistant and Phlebotomist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Research Assistant
Kaiser Permanente
05.2023 - Current
Administrative Assistant
DPC Healthcare
06.2021 - 08.2022
Phlebotomist
Biomedical Diagnostic and Imaging
05.2019 - Current
LVN/Phlebotomist
Facey Medical Group
11.2012 - 02.2021
LVN/Phlebotomist/Research Assistant
The Angeles Clinic and Research Institute
11.2011 - 11.2012
License Vocational Nurse -
American Career College
Certified Medical Assistant - Medical Assistant
American Career College
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