Patricia Ayala
El Paso
Summary
Results-driven library assistant with strong skills in customer service, effective communication, and team collaboration. Committed to enforcing library policies while enhancing user engagement and maintaining accurate inventory.
Overview
37
37
years of professional experience
Work History
Library Assistant
El Paso Community College
El Paso
11.1988 - Current
- Managed check-out and return processes for library items.
- Organized and maintained library collections for easy access.
- Provided guidance on using library technology and databases.
- Collaborated with staff to enhance user experience and services.
- Conducted routine inventory checks on library materials and supplies.
- Responded to patron inquiries with helpful information and support.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Answered patrons' questions and assisted in finding materials requested.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Handled daily tasks, facility maintenance and security to support staff members.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
- Collaborated with staff members from other departments within the organization on projects related to increasing patron engagement.
- Enforced current library policies fairly with patrons.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
- Processed payments from patrons for fines or fees associated with their accounts.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner.
- Processed interlibrary loan requests for patrons.
- Assisted patrons in locating and checking out library materials.
- Trained new staff and volunteers on library systems and customer service protocols.
- Conducted basic reference services and guided patrons in using library resources.
- Conducted periodic weeding and inventory control to maintain current library collections.
- Prepared reports on library usage statistics and inventory for management review.
- Utilized library database software to catalog, track, and update materials.
- Restocked returned items to correct shelf or storage locations.
- Handled in-person and telephone requests for information and materials.
- Prepared, printed and attached classification labels.
- Ordered and processed various library materials and media.
- Located desired materials for institutional staff special projects.
- Generated overdue notices and followed up with patrons to recover items.
- Sourced and processed interlibrary loans across networks.
Librarian's Assistant
Scott, Hulse, Marshall, Thurmond Law Library
El Paso
11.1988 - 11.1989
- Assisted patrons with locating and checking out library materials.
- Organized and cataloged library resources for easy access.
- Maintained a clean and orderly reading area for student use.
- Answered inquiries about library policies and procedures to enhance user experience.
- Collaborated with staff to promote library services through social media channels.
- Processed new arrivals by labeling, shelving, and updating inventory records.
- Returned books to circulation by placing on proper shelves.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Developed strong understanding of cataloging books and other materials through various methods.
- Enforced current library policies fairly with patrons.
- Maintained accurate library records for inventory of periodicals and books.
- Handled daily tasks, facility maintenance and security to support staff members.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner.
- Verified and documented inter-library loans in computer system.
- Managed interlibrary loan requests and processed returns in a timely manner.
- Conducted basic reference services and guided patrons in using library resources.
- Facilitated group visits and tours, providing informative sessions on library offerings.
- Processed new materials including books, magazines, and multimedia for circulation.
- Oversaw the organization and shelving of library materials to ensure ease of access.
- Maintained accurate library records, including cataloging and inventory management.
- Provided exceptional customer service, resolving patron issues and inquiries efficiently.
- Implemented and monitored compliance with library policies and procedures.
- Prepared reports on library usage statistics and inventory for management review.
- Handled daily cash transactions for fines, fees, and other library services.
- Assisted in managing the library's social media accounts and online presence.
- Restocked returned items to correct shelf or storage locations.
- Handled in-person and telephone requests for information and materials.
- Prepared, printed and attached classification labels.
- Collected fines from customers for overdue books and resources.
- Answered routine inquiries and referred patrons to librarians.
- Located desired materials for institutional staff special projects.
- Generated overdue notices and followed up with patrons to recover items.
- Sourced and processed interlibrary loans across networks.
Education
Bachelor of Arts - Social Work
The University of Texas At El Paso
El Paso, TX05-1988
Associate of Arts - Human Services
El Paso Community College
El Paso, TX08-1987
Associate of Arts - Education
El Paso Community College
El Paso, TX05-1983
Associate of Arts - Liberal Arts
El Paso Community College
El Paso, TX05-1983
Skills
- Library management
- Interlibrary loans
- User engagement
- Inventory control
- Record keeping
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Training staff
- Policy enforcement
- Facility maintenance
- Effective project completion
- Customer relationship management
- Display creation
- Library services
- Hospitality and accommodation
- Book repair
- Shelf reading
- Patron registration
- Written and oral communication
- Circulation processes
- Electronic resources
- Shelving materials
- Proficient in [type] technology
- Inter-library loans
- Staff supervision
- Cataloging and shelving
- Circulation desk
- Volunteer supervision
- Acquisitions support
- Telephone etiquette
- Processes and procedures
- Materials management
- Material shelving
- Patron education
- Periodicals management
- Statistical reporting
- Guest services
- Continuous improvement
- Shelving and organization
- Materials inspection
- Library space planning
- Policy development
Languages
Spanish and English
Full Professional
References
References available upon request.
Timeline
Library Assistant
El Paso Community College
11.1988 - Current
Librarian's Assistant
Scott, Hulse, Marshall, Thurmond Law Library
11.1988 - 11.1989
Bachelor of Arts - Social Work
The University of Texas At El Paso
Associate of Arts - Human Services
El Paso Community College
Associate of Arts - Education
El Paso Community College
Associate of Arts - Liberal Arts
El Paso Community College