Patricia Badayos
Wai'anae,HI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Senior Loan Servicing Specialist
First Hawaiian Bank
08.2023 - Current
- Successfully boarded an average of 220 loans per month
- Pulled and reviewed daily loan-in-process reports, ensuring accuracy by balancing the general ledger (GL) and addressing discrepancies through thorough research and time management
- Collaborated with underwriters, closers, loan processors, and mortgage loan officers (MLOs) to resolve application issues in a timely manner
- Ensured compliance with privacy, security regulations, and federal laws governing all loan processes
- Designed and implemented templates for audit purposes to streamline processes
- Organized, stored, and updated customer files, department records, and regulatory documents.
Real Estate Customer Service Representative
First Hawaiian Bank
11.2014 - 08.2023
- Responded to inquiries via phone calls, emails, and in-person requests, ensuring accurate and complete information was provided
- Resolved customer concerns and complaints, assisted with returns, and provided shipment arrival estimates
- Maintained detailed and accurate records of customer interactions, including issues and resolutions
- Processed orders, including taking new orders, entering them into the system, and managing account cancellations
- Offered product recommendations and helped customers find items or services suited to their needs
- Escalated inquiries to the appropriate team when necessary for further assistance
- Relayed customer feedback to the product or sales teams to support improvements
- Maintained a friendly attitude and demonstrated flexibility in resolving customer issues.
Mortgage Loan Assistant
Bishop & Company Staffing Agency (First Hawaiian Bank)
05.2014 - 11.2014
- Handling and directing calls on a multi-line phone system, routing them to the appropriate departments, and relaying messages to staff
- Managed mortgage loan documentation in an efficient and timely manner
- Proactively communicate with supervisors, promptly addressing issues and collaborating on effective solutions
- Oversaw office operations and manage necessary paperwork
- Sorted, opened and distributed incoming correspondence, as well as inter-office and external mail
- Maintained up-to-date and accurate documentation by creating and updating both physical records and digital files
- Operated office equipment, including fax machines, scanners, and printers, on a daily basis.
Education
High School Diploma -
WAIPAHU HIGH SCHOOL
Waipahu, HI01.1997
Skills
- Proficiency in Microsoft Office
- Coordination
- Active Listening
- Typing Proficiency
- Problem-Solving Ability
- Clerical Support
- Grammar
- Membership Inquiries and Renewals
- Critical Thinking
- Loan Documentation
- Credit analysis
- Procedure Development
Timeline
Senior Loan Servicing Specialist
First Hawaiian Bank
08.2023 - Current
Real Estate Customer Service Representative
First Hawaiian Bank
11.2014 - 08.2023
Mortgage Loan Assistant
Bishop & Company Staffing Agency (First Hawaiian Bank)
05.2014 - 11.2014
High School Diploma -
WAIPAHU HIGH SCHOOL
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