Executive Director proficient in developing creative marketing and customer service-based program strategies. Compassionate Childcare Director known for high productivity and efficiency in task completion. Specialize in staff management, program development, and regulatory compliance to ensure optimal operational standards. Excel in communication, leadership, and problem-solving to effectively navigate challenges and foster supportive learning environments.
Overview
24
24
years of professional experience
Work History
Director
Waldron Mercy Academy
Merion Station, PA
06.2020 - Current
Developed, implemented and monitored policies and procedures to ensure the safety of all children in care.
Provided guidance for parents on child development issues.
Coordinated daily activities such as meals, rest periods, outdoor playtime and learning activities.
Developed marketing plans to increase enrollment numbers in the program.
Assisted with the preparation of grant applications for funding opportunities.
Reviewed licensing regulations regularly to maintain compliance standards.
Hired, mentored and monitored qualified childcare staff.
Created and updated records to document employee and participant information.
Reviewed and evaluated programs for compliance with state, local and federal regulations.
Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Collaborated with other professionals including teachers, social workers and nutritionists to coordinate services for children in need.
Monitored financial budgets related to childcare operations.
Director of Education
The Goddard School
Newtown Square, PA
02.2017 - 05.2018
Conducted monthly classroom observations
Kept
abreast of research and development in the field of early childhood development
Planned
and implemented professional development programs
Developed
the program and curriculum
Provided
the faculty with assistance in preparing lesson plans and developing themes
Reviewed lesson plans for each classroom on a weekly basis
Ensured
that each classroom has an effective management system in place
Planned
and scheduled visitors and plan and hold activities
Developed
and implement a nutritious snack program
Developed
and implement a transition system
Conducted
curriculum meetings three times per year.
Executive Director
The Malvern School
King of Prussia, Pennsylvania
07.2004 - 10.2016
Oversaw the daily operations of the school.
Insured the health and safety of 130 students and 25 staff members.
Twelve years of management experience.
Maintained 100% enrollment of the school for five consecutive years.
Provided exceptional customer service to families and staff.
Communicated with families and staff on a daily basis.
Assisted the Director of Education with program development.
Complied with all Department of Human Services regulations.
Coded and processed customer invoice payments.
Conducted month-end balance sheet reviews and reconciled any variances.
Monitor payments due from clients and promptly contacted clients with past due payments.
Reconcile discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
Utilized Childcare CRM to manage and track all prospective inquiry leads for the school.
Achieved all monthly inquiry conversion goals that were set for the school
Insured that each child's schedule was entered into ProCare Management System.
Recruited, retained and developed staff.
Developed marketing strategies and campaigns each quarter.
Managed both inbound and outbound marketing campaigns to generate new leads.
Develop and monitor statistical reports to enhance recruitment strategies, yield management, forecasting, and operational efficiency.
Director
Children's World Learning Center
Exton, Pennsylvania
09.2000 - 03.2004
Complied with all regulations set by the Department of Public Welfare.
Provided Customer Service for both children and parents.
Maintained enrollment of the school.
Marketed the school through mailings and community based events.
Responsible for billing and tuition collection.
Updated employee paperwork and records.
Oversaw training and daily performance of 30 staff.
Education
Bachelor of Science - Elementary Education
West Chester University
West Chester, Pennsylvania
2000
Skills
Strong Communication Skills
Results-Driven
Account Reconciliation Specialist
Systems implementation
Enrollment Specialist
General ledger accounting
Staff Management
Budget Control
Staff Development
Child development expertise
Program assessment
Strategic Planning
Accomplishments
Named "Director of the Year", 2012"President's Choice Award" Recipient, 2013"100 Percent Club for Enrollment", 2015"100 Percent Club for Enrollment", 2016