Patricia Baggett
Jacksonville,NC
Summary
Knowledgeable and dedicated customer service professional with an extensive 25+ yrs experience in the customer care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success by being very personable and able to relate with diverse cultures. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Safety Monitor
Onslow County Schools
11.2023 - Current
- Conduct thorough incident investigations to identify root causes and prevent future occurrences.
- Leverage data-driven insights to identify trends in incident reports, enabling targeted interventions for high-risk students and their activities.
- Led talks with School Resource Officers before the start of each shift, reinforcing the importance of adhering to established safety protocols at all times.
- Developed strong relationships with school administration, fostering open communication lines for reporting concerns or requesting guidance on best practices.
- Maintain and operate metal detectors at entrance points of schools facilities adhering to school guidelines and procedures of students and spectators.
- Monitor student behavior and compliance with school rules and procedures in a variety of settings and maintain good order and discipline in classrooms and/or group settings
- Provide support for school safety plan and maintain composure in difficult situations.
- Model and promote a high level of ethical and appropriate behavior amongst students and school staff members.
Airline Customer Service Agent
Unifi Aviation Service
11.2021 - Current
- Assist passengers with check-in, boarding, and baggage inquiries.
- Provide information on flight schedules, delays, and cancellations.
- Handle customer complaints and provided appropriate solutions and alternatives.
- Maintain a high level of professionalism and customer service during peak travel times.
- Support team members in achieving performance goals and meeting customer expectations.
- Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities.
- Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers.
- Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required.
- Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe manner.
Automotive Sales Finance Manager
Sanders Ford Inc
02.1998 - 06.2021
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, essentially mitigating potential denial of signed contracts.
- Prepared monthly reconciliation of accounts and took corrective actions on deviations.
- Trained new and existing staff members in various job procedures to prepare for daily job requirements.
- Managed a satellite dealership while supervising and assisting a minimum of 10+ staff members on an average work day.
Transportation Specialist
PLB Inc (Tarheel Taxi)
01.2009 - 03.2020
- Coordinated schedules and communicated changes to customers.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Maintained operations in compliance with County, City and Government guidelines.
- Organized pickup of passengers in a safe and timely manner to and from requested destinations.
Education
High School Diploma -
Jacksonville High School
Jacksonville, NCNo Degree -
Nc A&T State University
Greensboro, NCNo Degree -
Coastal Carolina Community College
Jacksonville, NCSkills
- Safety Documentation
- Slip, Trip, and Fall Prevention
- Health and Safety Training
- Workplace Safety
- Personal Protective Equipment
- Bloodborne pathogen analysis
Certification
Effective Teacher Training Program/Onslow Co Schools
Introduction to Customer Care
Timeline
Safety Monitor
Onslow County Schools
11.2023 - Current
Airline Customer Service Agent
Unifi Aviation Service
11.2021 - Current
Transportation Specialist
PLB Inc (Tarheel Taxi)
01.2009 - 03.2020
Automotive Sales Finance Manager
Sanders Ford Inc
02.1998 - 06.2021
High School Diploma -
Jacksonville High School
No Degree -
Nc A&T State University
No Degree -
Coastal Carolina Community College
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