Patricia Bais
Dyer,IN
Summary
Dynamic Senior Practice Manager at MinuteClinic with a proven track record in operational efficiency and strategic business planning. Enhanced clinical excellence through innovative staff development and regulatory compliance initiatives. Skilled in performance metrics and fostering teamwork, driving significant improvements in patient care and provider satisfaction across multiple regions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Practice Manager
MinuteClinic
01.2018 - Current
- Oversee clinics and providers in various regions (Indiana, Southern IL/Peoria, Southern California, Northern IL and Wisconsin) over a 9 year span.
- Ensured regulatory compliance in all aspects of practice management operations through diligent monitoring.
- Enhanced client satisfaction by streamlining processes and implementing efficient practice management strategies.
- Collaborated with senior leadership to develop strategic plans, aligning business objectives with market trends.
- Improved team performance with targeted training programs and regular performance evaluations.
- Accountable for clinic team performance in achieving and maintaining clinical practice excellence, coding compliance, and adherence to clinic protocols and practice guidelines
- Work in partnership with the Senior and Field Educators, and Senior Clinicians to ensure effective programs for provider training, education, and development
- Leads inter-professional practice with internal and external physicians in support of collegial, consultative, and coordinated care delivery
- Reviews clinical, educational, quality, and safety metrics, dashboards, and information to meet the organization's clinical and quality safety standards, including early identification of trends, outlier, and opportunities. Identifies strategies and implements timely and effective action plans to maintain clinical excellence at all times. (e.g., HEDIS, NPS, RVUs, etc.)
- Understand, articulate, and ensure compliance with State Provider Practice Acts, State Board regulations, regulatory agency standards and policies of the organization
- Works in collaboration with the organization's quality and patient safety teams to support continuous quality improvement efforts and maintain patient safety
- Continually evaluates effectiveness and identifies opportunities for operational, programs and/or system enhancements and is a key player in leading process improvement in these areas
- Evaluate and assess inputs regarding clinical performance and professional practice within region and reacts in a timely manner
- Accountable for effective bidirectional team and leadership communications. Assess for understanding and intervenes to reinforce messaging as needed. Consistently model the CVS MinuteClinic purpose, culture, and values through words and actions
- Accountable for the Provider Experience as it relates to best practices in professional standards, performance management, employee relations, healthcare administration and management and is consistent with organizational values
- Plan, implement and supervise MC services within region
- Develop intervention strategies and assess outcomes consistent with continuous process improvement
- Manage fiscal responsibilities to budget (payroll, travel)
- Ensure appropriate use of business tools, systems, policies, and procedures in accordance with organizational standards
- Works in partnership with AD and Business Operations Partners to review business metrics to identify and implement growth initiatives and operational improvements
- Maintain up to date knowledge of clinical practice, patient care standards, healthcare policy, evidence-based practice, outcome measurement, patient safety, quality improvement and risk management
- Provide visionary thinking on issues that impact the healthcare team
- Critically analyze regional issues after review of the evidence
- Utilize change theory to plan for the implementation of organizational changes
- Establish mechanisms that provide for early identification and mentoring of staff with leadership potential
- Create an environment that facilitates the team to initiate actions that produces results
- Integrate high ethical standers and core values into everyday work activities
- Ensure that providers are actively involved in decisions that involve their practice.
State Practice Manager
MinuteClinic
08.2013 - 01.2018
- Oversaw region managers, providers and clinics across the State of Indiana, which consisted of 43 clinics and 103 providers.
- Accountable for clinic team performance in achieving and maintaining clinical practice excellence, coding compliance, and adherence to clinic protocols and practice guidelines
- Work in partnership with the Senior and Field Educators, and Senior Clinicians to ensure effective programs for provider training, education, and development
- Leads inter-professional practice with internal and external physicians in support of collegial, consultative, and coordinated care delivery
- Reviews clinical, educational, quality, and safety metrics, dashboards, and information to meet the organization's clinical and quality safety standards, including early identification of trends, outlier, and opportunities. Identifies strategies and implements timely and effective action plans to maintain clinical excellence at all times. (e.g., HEDIS, NPS, RVUs, etc.)
- Understand, articulate, and ensure compliance with State Provider Practice Acts, State Board regulations, regulatory agency standards and policies of the organization
- Works in collaboration with the organization's quality and patient safety teams to support continuous quality improvement efforts and maintain patient safety
- Continually evaluates effectiveness and identifies opportunities for operational, programs and/or system enhancements and is a key player in leading process improvement in these areas
- Evaluate and assess inputs regarding clinical performance and professional practice within the state and react in a timely manner
- Accountable for effective bidirectional team and leadership communications. Assess for understanding and intervenes to reinforce messaging as needed. Consistently model the CVS MinuteClinic purpose, culture, and values through words and actions
- Accountable for the Provider Experience as it relates to best practices in professional standards, performance management, employee relations, healthcare administration and management and is consistent with organizational values
- Plan, implement and supervise MC services in collaboration with regional managers
- Develop intervention strategies and assess outcomes consistent with continuous process improvement
- Manage fiscal responsibilities to budget (payroll, travel)
- Ensure appropriate use of business tools, systems, policies, and procedures in accordance with organizational standards
- Works in partnership with AD and Business Operations Partners to review business metrics to identify and implement growth initiatives and operational improvements
- Maintain up to date knowledge of clinical practice, patient care standards, healthcare policy, evidence-based practice, outcome measurement, patient safety, quality improvement and risk management
- Provide visionary thinking on issues that impact the healthcare team
- Critically analyze state issues after review of the evidence
- Utilize change theory to plan for the implementation of organizational changes
- Create an environment that facilitates the team to initiate actions that produces results
- Integrate high ethical standers and core values into everyday work activities
- Ensure that regional managers are actively involved in decisions that involve their practice.
Clinic Practice Manager
MinuteClinic
10.2011 - 08.2013
- Oversaw 5 clinics and providers within the Northern Indiana MinuteClinic market.
- Addressed provider concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Nurse Practitioner
MinuteClinic
04.2011 - 10.2011
- Managed care for 15-20 patients daily in a retail health setting.
- Performed comprehensive physical examinations and documented patient histories to gather information and identify health issues.
- Ordered and completed POCT testing to accurately diagnose and treat patients.
- Prescribed and managed pharmacological and non-pharmacological treatments to treat and relieve acute symptoms.
- Provided medical services and care to patients with acute conditions.
Nurse Practitioner, Internal Medicine
Mary Tilak, PC
03.2010 - 04.2011
- Managed care for 10-16 patients daily with complex comorbidities.
- Actively participated in interdisciplinary team meetings, contributing valuable insights to enhance patient care delivery.
- Prescribed medication, wrote orders, performed procedures and responded to emergency and immediate condition changes of acute patients to facilitate wellness.
- Provided culturally sensitive care to a diverse patient population, promoting health equity and addressing unique healthcare needs.
Nurse Practitioner, Emergency Department
Community Hospital
08.2008 - 01.2010
- Ordered and interpreted diagnostic tests to develop and implement treatment plans in a fast pace Emergency Department setting.
- Patient load varied based on acuity, but ranged between 15-35 patients daily.
- Prescribed and managed pharmacological and non-pharmacological treatments to treat underlying causes and relieve symptoms.
- Provided medical services and care to patients with chronic and acute conditions.
- Worked with families, caregivers and patients to determine best options for treatment, diagnosis, and prevention.
Education
Master of Science - Master of Science, Nurse Practitioner
Purdue University
Hammond, IN 05-2008
Skills
- Operational efficiency
- Performance metrics
- Budget oversight
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Excellent communication
- Task prioritization
Certification
- Certified Family Nurse Practitioner, AANP-2008
- Licensed Registered Nurse, Indiana- 1999
- BLS Certification- 10/2026
Timeline
Senior Practice Manager
MinuteClinic
01.2018 - Current
State Practice Manager
MinuteClinic
08.2013 - 01.2018
Clinic Practice Manager
MinuteClinic
10.2011 - 08.2013
Nurse Practitioner
MinuteClinic
04.2011 - 10.2011
Nurse Practitioner, Internal Medicine
Mary Tilak, PC
03.2010 - 04.2011
Nurse Practitioner, Emergency Department
Community Hospital
08.2008 - 01.2010
Master of Science - Master of Science, Nurse Practitioner
Purdue University
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