Patricia Baker
Manor,TX
Summary
I am a highly results-oriented individual with over 20 year's customer service experience. I thrive in team settings and work efficiently and effectively to solve customer problems and educate employees on the policies and procedures placed by law and your organization. I am also capable of addressing all issues while remaining calm under daily pressures. Throughout my career I have maintained the highest performance standards and I work daily to make sure that not only my hard work stands out, but that I also display strong organizational and positive communication skills, allowing me to work well in both team and self-directed environments. The qualities I will bring to your organization consist of: Excellent Customer Service Professional Attitude Positive Teamwork Commitment to do a great job my strong and exceptional organizational skill, combined with my ability to work well under pressure, allow me to play a crucial role in fast-paced, patient centered environments. I will immediately impact operations in your office. Enclosed is my resume for personally how my skills and strengths can best serve your business. I thrive in team settings and work efficiently and effectively to solve customer problems and educate employees on the policies and procedures placed by law and your organization. I am also capable of addressing all issues while remaining calm under daily pressures. Throughout my career I have maintained the highest performance standards and I work daily to make sure that not only my hard work stands out, but that I also display strong organizational and positive communication skills, allowing me to work well in both team and self-directed environments. The qualities I will bring to your organization consist of: Excellent Customer Service Professional Attitude Positive Teamwork Commitment to do a great job my strong and exceptional organizational skills, combined with my ability to work well under pressure, allow me to play a crucial role in fast-paced, patient centered environments. I will immediately impact operations in your office. Enclosed is my resume for personally how my skills and strengths can best serve your business.
Overview
30
30
years of professional experience
Work History
Helper
Magnolia Montessori For All
2022.08 - Current
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with supervision and care of group of [Number] children.
Associate Banker
Chase Bank
2011.10 - 2022.09
- Engage clients as they enter the branch.
- Help clients with everyday transactions such as cashing checks, reordering a debit card, or helping update their address.
- Teach clients how to use self-service options.
- Help customers learn how to complete their banking needs, whenever, wherever, and however they need.
- Manage wait times to meet with a Banker by scheduling and rescheduling or cancelling client meetings, Engage clients as they enter the branch.
- Help clients with everyday transactions such as cashing checks, reordering a debit card, or helping update their address.
- Teach clients how to use self-service options.
- Help customers learn how to complete their banking needs, whenever, wherever, and however they need.
- Helping customers use the Chase Mobile App, Chase.com, and ATMs with expert knowledge in our self-service and digital platforms.
- Manage wait times to meet with a Banker by scheduling and rescheduling or cancelling client meetings.
- Customer Service/Communication
- Financial Analysis Reports
- Able to work fast and responsibly under pressure.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Housekeeping
AccentCare, Personal Care Services
2017.05 - 2020.07
- Dressing
- Meal Preparation
- Medication reminders
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
Substitute Teacher
School
the Hills
2019.08 - 2020.05
- Perform the instructional and classroom management process for the teachers who are absent for a day or longer periods of time.
- Taking attendance, maintaining classroom cleanliness.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Treatment Coordinator
Rose Dental
2018.12 - 2019.07
- Scheduled and Rescheduled patient appointments.
- Maintained dentist daily template schedules.
- Explained the treatment plans as suggested by the dentist
- Executed the plan of action by guiding the patient to the appropriate treatment room needed for the procedures within the plan discussed.
- Contacted patients to discuss medical information.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Assisted Patient Administrator in answering phones, scheduling appointments and collecting fees.
- Followed and understood all insurance referral guidelines and adhered to them as necessary.
- Assisted with other tasks as needed.
- Described to the patient the financial breakdown of the treatment plan.
- Input patient information along with notes into the dental system in use.
- Reviewed the patient chart described by the doctor and explained the treatment plan to the patient
- Worked with the patient's needs to offer various financial planning, In-House and any other financial options available.
- Researched billing issues, scheduled appointments and verified insurance coverage
- Completed annual chart audits
- Laid out potential payment plans for patients
Business Assistant
Jollyville Dental
2016.12 - 2018.04
- Organize and maintain all administrative functions in office.
- Maintain patient data to include required regulatory chart documents, personal information, treatment consultation documentation, and account history transactions on Dentrix system.
- Maintain facilities and equipment cleanliness and safety.
- Report and/or correct hazards, when necessary, in compliance with all state and federal regulations, including OSHA.
- Post and receive all payments for patients' dental work.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Referred customers to specialized selling teams to build long term trust.
Specialty Manager
Castle Dental
2011.05 - 2016.06
- Administrative financial report, such as banking deposits, revenue posting, EBITDA, bonus, accounts receivable reports, and invoice processing.
- Managed office budget guidelines as it pertained to clerical and auxiliary supply purchase, equipment upgrades, labs, and labor costs.
- Maintained patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic QSI data.
- Maintained facilities and equipment cleanliness and safety and reports and/or corrected hazards when necessary to remain in compliance with all state and federal regulations, including OSHA.
- Managed day-to-day operations, formulating policies, and implementing use of physical assets.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Oversaw production, purchasing of capital equipment, hiring personnel, and other administrative services.
Operations Manager
Castle Dental
2007.12 - 2011.05
- Oversaw the responsibilities and duties of all the office personnel.
- Oversaw hiring, job ad placements, screening resumes and interviewing candidates.
- Oversaw accounts receivables and accounts payables.
- Acted as the liaison between insurance companies and the dental office for submitting claims
- Submitted balance sheets and profit/loss reports to the dentist.
- Processed payroll
- Completed administrative financial reports such as bank deposits, revenue posting, EBITDA, bonus, accounts receivable reports and invoice processing.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Maintained patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic QSI data.
- Maintained patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic QSI data
- Maintained facilities and equipment cleanliness and safety and reports and/or corrects hazards when necessary in compliance with all state and federal regulations, including OSHA.
Treatment Counselor
Castle Dental
2006.09 - 2007.10
- Scheduled and Rescheduled patient appointments.
- Maintained dentist daily template schedules.
- Explained the treatment plans as suggested by the dentist.
- Executed the plan of action by guiding the patient to the appropriate treatment room needed for the procedures within the plan discussed.
- Contacted patients to discuss medical information.
- Assisted Patient Administrator in answering phones, scheduling appointments and collecting fees.
- Followed and understood all insurance referral guidelines and adhered to them as necessary.
- Assisted with other tasks as needed.
- Described to the patient the financial breakdown of the treatment plan.
- Input patient information along with notes into the dental system.
- Reviewed the patient chart described by the doctor and explained the treatment plan to the patient.
- Worked with the patient's needs to offer various financial planning options.
- Verified insurance options and limitations to determine the best possible financial options for patients.
- Developed individual treatment goals based on history and diagnosis.
- Provided counseling and support to clients with drug and alcohol abuse issues.
Store Manager
Family Dollar
2005.06 - 2006.08
- Managed the end-to-end process involved with physical distribution.
- Worked with 3rd party distribution services.
- Effectively communicated and collaborated with the store operations and merchandising organizations to meet and exceed company objectives.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Patient Coordinator
Longhorn Dental
2003.05 - 2005.06
- Acted as liaison between treatment coordinator and patient and dentist and patient.
- Communicated treatment plan to patient.
- Accompanied patients to treatment rooms that are available for service to be rendered.
- Scheduled and Confirmed Appointments.
- Demonstrated good telephone techniques.
- Managed Patient Records Manages Business Records.
- Followed Accounting/Bookkeeping Procedures.
- Processed Patient Insurance.
- Prepared Written Business Communications
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Aided in development and betterment of patient management and workflow processes.
Education
High School Diploma -
Austin High School
Austin, TX05.1991
Skills
- Safety Procedures
- Following Directions
- Excellent Communication
- Attention to Detail
- Helping Students with Special Needs
- Enthusiasm for Students and Teaching
- Individual Student Assistance
Timeline
Helper
Magnolia Montessori For All
2022.08 - Current
Substitute Teacher
School
2019.08 - 2020.05
Treatment Coordinator
Rose Dental
2018.12 - 2019.07
Housekeeping
AccentCare, Personal Care Services
2017.05 - 2020.07
Business Assistant
Jollyville Dental
2016.12 - 2018.04
Associate Banker
Chase Bank
2011.10 - 2022.09
Specialty Manager
Castle Dental
2011.05 - 2016.06
Operations Manager
Castle Dental
2007.12 - 2011.05
Treatment Counselor
Castle Dental
2006.09 - 2007.10
Store Manager
Family Dollar
2005.06 - 2006.08
Patient Coordinator
Longhorn Dental
2003.05 - 2005.06
High School Diploma -
Austin High School
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