Patricia Baker
Knoxville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Coordinator
Peninsula Behavioral Health
11.2016 - Current
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
- Collaborated with multidisciplinary teams to improve overall performance and customer satisfaction rates.
- Assisted with quality control audits.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Registered Nurse
Peninsula Behavioral Health
12.2009 - 11.2016
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Education
No Degree - Prenursing Studies
Pellissippi State Community College
Knoxville, TNBachelor of Science - Nursing
Purdue University Online
2014
Associate of Science - Nursing
Roane State Community College
Harriman, TN2009
Skills
- Strong Work Ethic
- Team Collaboration
- Attention to Detail
- Interpersonal Communication
- Audit Compliance
- Critical Thinking
- Data Collection
- Training and Development
- Customer Satisfaction
- Visual inspections
Certification
- Licensed Registered Nurse
- First Aid/CPR Certified
- Right Response Certified
Timeline
Quality Coordinator
Peninsula Behavioral Health
11.2016 - Current
Registered Nurse
Peninsula Behavioral Health
12.2009 - 11.2016
No Degree - Prenursing Studies
Pellissippi State Community College
Bachelor of Science - Nursing
Purdue University Online
Associate of Science - Nursing
Roane State Community College
- Licensed Registered Nurse
- First Aid/CPR Certified
- Right Response Certified
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