Patricia Baldwin

Answering and transferring calls to units

• Filling away papers in patient charts
• Calling in different consults to doctors

Covering unit that has up to 32 patients, answering calls lights directing staff to the patient room

• Overhead paging codes/rapid responses
• Calling in stat lads for pick up
• Spinning and processing patient labs for pick up
• Thinning charts for medical records
• Emailing or calling unit manager of any concern on the unit
• Training new unit secretary to the faculty and job duties
• Assisting other unit secretary with some job duties
• Assigning Staff into Opilink and assisting supervisor with scheduling
• Giving tour of RML faculty to new patient family member.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.

• Responsible for answering signal lights and bells
• Provide food and beverages for patients
• Assist nursing staff to perform patient's healthcare and administrative support
• Training new patient care tech to the faculty and job duties, also worked in the education department.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
• Documented care actions by completing records and logs in medical software system.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
• Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
• Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
• Supported needs of 20 + residents under long-term care.