Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Baldwin-Brown

Charlotte,MI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Branch Manager

PeopleReady
03.2023 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Resolved various issues impacting sales management and business operations.

Staffing Specialist

PeopleReady
03.2021 - 03.2023
  • Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Collaborated with manager to determine department's short and long-term hiring needs.
  • Developed and facilitated new-hire orientations.
  • Advertised job opportunities on social media platforms and job boards.
  • Performed urinalysis testing to discourage illegal drugs use in company.
  • Promptly corresponded with applicants and coordinated and conducted interviews.

Store Manager

Quality Dairy
02.2018 - 03.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.

Education

High School Diploma -

Walter French Academy
Lansing, MI
05.2001

Skills

  • Interviewing and Hiring
  • Shift Scheduling
  • Relationship Building and Management
  • Reporting Familiarity
  • Employee Development
  • Customer Service

Timeline

Branch Manager

PeopleReady
03.2023 - Current

Staffing Specialist

PeopleReady
03.2021 - 03.2023

Store Manager

Quality Dairy
02.2018 - 03.2021

High School Diploma -

Walter French Academy

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Patricia Baldwin-Brown