Patricia Ball
Williamsburg,Virginia
Summary
Compassionate Patient Navigator with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency.
Overview
41
41
years of professional experience
Work History
Patient Navigator
Healogics, Inc - Sentara Wound Healing Center
Williamsburg, Virginia
12.2011 - Current
- Assure office is ready for opening each day
- Only Front Office Staff person for busy office
- Prepare patient charts each day
- Post daily charges
- Balance daily GL
- Keep office organized
- Answer all incoming calls
- Schedule all patient appointments – new and returning
- Schedule patients for specialist appointments
- Register patients in registration system
- Scanning documents into EMR
- Contacted patients to provide appointment reminders.
- Attended team meetings to discuss patient cases and develop individualized care plans.
- Handle confidential patient information on a daily basis
- Filing, Faxing and Scanning
- Order office supplies
- Provide Exceptional Customer Service!
- Achievements: 2012-2017 Center of Excellence, Presidential Circle for meeting Patient Satisfaction and Clinical Goals
- Assisted in the navigation of insurance authorizations and coverage issues.
- Training and mentoring of other Patient Navigators
Secretary
Sentara Williamsburg Regional Medical Center
Williamsburg, Virginia
06.2003 - 12.2011
- Assist 3 Management Staff with daily duties (Risk Mgr, Quality Mgr & Surgery Director)
- Type Correspondents, minutes, notes efficiently
- Assist Patient Advocate as needed with complaints
- Payroll editor/approver for 10 staff members
- Onsite Trainer/Report Creator of Incident Report System
- Customer Service database report keeper
- Report creator and expert of Patient Satisfaction system
- Run various monthly reports for managers
- Keeper and recorder of various databases
- Assist Risk Manager with confidential risk events
- Assist various managers with excel help
- Order office supplies
- Achievements: 2005 Employee of the Quarter
Accounting Assistant
Sentara Williamsburg Community Hospital
Williamsburg, Virginia
12.1995 - 06.2003
- Post GL entries under the direction of the Accountant
- Reconcile GL Accounts monthly
- Reconcile Bank Statements monthly
- Process Accounts Payable for Home Health Division
- Act as backup to hospital Accounts Payable
- Assist with distribution of bi-monthly payroll
- File yearly Unclaimed Property Report to State
- Make daily bank deposits for Hospital
- Prepare packets for Hospital Board Meetings
- Achievements: 1996 - 2011 United Way Day of Caring Volunteer, 1996 - 2011 Served on Hospital United Way Committee
Cashier
Sentara Williamsburg Community Hospital
Williamsburg, Virginia
04.1995 - 12.1995
- Post patient’s payments to correct hospital account
- Post Insurance remits
- Assist patients with questions about their bills
Head Teller
Ameribanc Savings
Williamsburg, Virginia
08.1988 - 04.1995
- Supervision of 4 Tellers
- Custodian of Vault Cash
- Custodian of Safety Deposit Boxes
- Act as backup to New Accounts Representative as needed
- Open/Close bank as needed
- Assure balancing of cash drawers of each teller daily
Assistant Manager
Lightfoot, Virginia
04.1985 - 07.1988
- Various Retail Jobs: Imp Peddler Clothing, Aileens, So-Fro Fabrics
Education
Business Courses -
Thomas Nelson Community College
Hampton, VirginiaSkills
- Proficient in Microsoft Office: Word, Excel, Powerpoint, Outlook
- Experience in Accounting & Accounts Payable procedures
- Skilled at Filing, Typing, Office Procedures, Telephone
- Self-motivated, Multi-Tasker, Analytical thinker
- Team Player
- Extremely Creative
- Patient registration
- Electronic medical records
- Insurance authorization navigation
- Patient scheduling
- Customer service excellence
- Problem solving
- Attention to detail
- Time management
- Organizational skills
- Confidential information handling
- Training and mentoring
- Database search and data entry skills
References
References upon request
Timeline
Patient Navigator
Healogics, Inc - Sentara Wound Healing Center
12.2011 - Current
Secretary
Sentara Williamsburg Regional Medical Center
06.2003 - 12.2011
Accounting Assistant
Sentara Williamsburg Community Hospital
12.1995 - 06.2003
Cashier
Sentara Williamsburg Community Hospital
04.1995 - 12.1995
Head Teller
Ameribanc Savings
08.1988 - 04.1995
Assistant Manager
04.1985 - 07.1988
Business Courses -
Thomas Nelson Community College