Patricia Barnes
Houston,Texas
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
7
7
years of professional experience
Work History
Legal Assistant
Law Office of Bobby Garcia
2024.04 - 2024.07
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
CUSTOMER SERVICE REPRESENTATIVE
ContactPoint 360
2023.10 - 2024.03
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Built positive relationships with customers by providing friendly and helpful service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CUSTOMER SERVICE REPRESENTATIVE
Senture
2022.11 - 2023.09
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
LOAN OFFICER ASSISTANT
Express Legal Funding
2021.10 - 2022.09
- Assisted Loan Officers in processing loan applications and gathering necessary documents for underwriting
- Monitored daily pipeline reports to ensure that loans were processed in a timely manner
- Remained in contact with customers to follow up on loan applications and answer basic inquiries while providing quality service
GREETER
Brownsville Toyota
2017.07 - 2021.08
- Greeted customers with a friendly and professional demeanor
- Communicated effectively with customers, coworkers, management staff, vendors
- Handled cash register transactions accurately and efficiently
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Answered customer questions and pointed individuals in right directions.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
Education
High School Diploma -
Veterans Memorial High School
Brownsville, TX06.2016
Skills
- Account Management
- Sales Expertise
- Retail Sales
- Customer Service
- Active Listening
- Understanding Customer Needs
- Customer Relations
Microsoft Office
Fast Learner
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
Law Office of Bobby Garcia
2024.04 - 2024.07
CUSTOMER SERVICE REPRESENTATIVE
ContactPoint 360
2023.10 - 2024.03
CUSTOMER SERVICE REPRESENTATIVE
Senture
2022.11 - 2023.09
LOAN OFFICER ASSISTANT
Express Legal Funding
2021.10 - 2022.09
GREETER
Brownsville Toyota
2017.07 - 2021.08
High School Diploma -
Veterans Memorial High School
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