Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Patricia Barros

Boston

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

10
10
years of professional experience

Work History

Patient Care Coordinator Lead

Upham's Corner Health Center
11.2020 - Current
  • Assure optimal patient flow in Centralized Registration/Check In so that patients are not late for scheduled appointments based on inefficiencies in workflow
  • Provide quality monitoring of registration and checks-ins completed; provide staff with feedback on quality of work and share opportunities for improvement and training input to performance to management and supervisory staff
  • Complete scorecards on all staff based on performance monitoring in collaboration with the Supervisor
  • Provide training and resource support for all Patient Services Representatives including the customer service delivery and accuracy and comprehensiveness of the staff following the training protocols to enter demographic, account, insurance coverage in the patient database system, and collecting copayments and other self payments
  • Quality review staff entry of the sliding scale discount applications and accurate data entry of the sliding scale into OCHIN; assure UCHC is audit-ready in collaboration with the Supervisor
  • Support multiple clinical departments, such as Primary Care, Urgent Care, Women's Health, Behavior Health, Specialties, including Dental and Eye.
  • Follow all health center policies and procedures on patient confidentiality/HIPAA and all health center-wide guidelines
  • Knowledge of OCHIN functions to enhance workflows, such as sign in functionality, arrival reports and front desk dashboard
  • Manage the day to day check-in/registration quality monitor program scoring the staff's customer service delivery, accuracy and efficiency of registration and check-ins
  • Work closely with UCHC's billing outsource vendor to identify staff error trends and areas for improvement
  • Responsible for the content of the Friday morning staff meetings/ trainings
  • Provide input to staff performance appraisals and corrective action or performance improvement plans as needed
  • Assure that Central Registration/Check In staff are productively working during their assigned shifts and attentive to patient needs

Receptionist

Perfect Dental
06.2020 - 09.2020
  • Serves visitors by greeting, welcoming, and directing them appropriately.
  • Notifies company personnel of visitor arrival.
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
  • Schedule appointments
  • Take and process payments
  • Perform administrative tasks (answer the phone, take messages, contact clients, file records, basic accounting)

Security Officer

NORTHEAST SECURITY
03.2019 - 06.2020
  • Provide professional security and customer service for commercial business

Group Leader

YMCA
10.2018 - 03.2019
  • Assist with academic support. Plans and organizes groups pertaining to school age children and administer special activities, and implements daily activities relating to arts & crafts, physical activities and sports, character and team building exercises, and others.

Cashier/Customer Service

Tj Maxx
10.2017 - 03.2019
  • Work the register
  • Manage money
  • Maintenance
  • Tutor/ mentor students in attendance, social-emotional learning and coursework

AmeriCorps Member

08.2016 - 06.2017
  • Coach students to arrive to school daily and on time
  • Help students with their behavior in class
  • Help students who need help in math

Cashier/Customer Service

Primark
10.2015 - 01.2016
  • Operated the register

Shift Supervisor

Frozen Yo
05.2015 - 10.2015
  • Assisted other employees
  • Secured the register at night
  • Prepared fruits

Education

High school diploma -

Boston Community Leadership Academy
Hyde Park, MA
06.2016

Skills

  • HIGHLY ORGANIZED
  • MICROSOFT OFFICE
  • Teaching
  • Time management
  • CPR Certified
  • Fast Learner
  • Powerpoint
  • Customer Service
  • Organizational Skills
  • Security
  • Tutoring
  • Insurance Verification
  • Experience with Children
  • Math
  • Medical Scheduling
  • HIPAA
  • Epic
  • Proficient in Microsoft Office
  • Highly organized
  • Comfortable with public speaking
  • Love working with children
  • Billing statement processing
  • Organizational standards
  • Medical record requests
  • Administrative supervision
  • HIPAA protocol adherence

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Patient Care Coordinator Lead

Upham's Corner Health Center
11.2020 - Current

Receptionist

Perfect Dental
06.2020 - 09.2020

Security Officer

NORTHEAST SECURITY
03.2019 - 06.2020

Group Leader

YMCA
10.2018 - 03.2019

Cashier/Customer Service

Tj Maxx
10.2017 - 03.2019

AmeriCorps Member

08.2016 - 06.2017

Cashier/Customer Service

Primark
10.2015 - 01.2016

Shift Supervisor

Frozen Yo
05.2015 - 10.2015

High school diploma -

Boston Community Leadership Academy

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