Patricia Basham
Newnan,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated Customer Service Representative with extensive experience in an office setting. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Officer Manager/Clinican
Emerald Coast Sleep Diagnostics
Panama City , FL
05.2022 - 11.2023
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Recruited and trained new employees to meet job requirements.
Customer Service Representative
PHCS
Panama City, FL
08.2019 - 08.2022
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls, chats and emails to facilitate customer service.
City Clerk/Customer Service Representative
City of Grantville
Grantville, GA
09.2012 - 06.2019
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Served as notary public and issued various permits and licenses.
- Recorded meeting minutes for distribution to officials and staff members.
- Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed.
- Attended City Council meetings and recorded minutes of proceedings.
- Prepared agendas for municipal meetings, maintained records of all resolutions passed by the council and kept an accurate record of all votes cast.
- Issued public notification of official activities or meetings to public.
- Issued public notification of official meeting and activities.
- Provided administrative support to the Mayor and City Council members, including responding to inquiries and requests for information.
- Updated municipal codes and city charter documents.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Creekside High School
Fairburn, GA06-1993
Skills
- Work Coordination
- Information Verification
- Report Preparation
- City Ordinances Knowledge
- Money Handling
- Professional Correspondence
- Records Management
- Meeting Coordination
- Schedule Management
- Records Maintenance
- Public Policy
- Payment Collection
- Office Management
- Customer Service
- Bank Deposits
Timeline
Officer Manager/Clinican
Emerald Coast Sleep Diagnostics
05.2022 - 11.2023
Customer Service Representative
PHCS
08.2019 - 08.2022
City Clerk/Customer Service Representative
City of Grantville
09.2012 - 06.2019
High School Diploma -
Creekside High School
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