Patricia Batista

Greet patients, take co-pay if needed, verify insurance, authorize medication, assist with patients, answer high volume of calls daily, check patients out, assist with labs for icd codes , handled the recalls of precancerous and cancerous

• Provided administrative support by preparing documents and maintaining organized files.
• Assisted in scheduling meetings and managing calendars for team members.
• Coordinated office supplies inventory and facilitated ordering processes.
• Handled incoming communications, directing inquiries to appropriate personnel efficiently.

• Provided personal care and assistance with daily living activities for diverse clientele.
• Monitored patient health status, recording vital signs and reporting changes to healthcare professionals.
• Assisted clients with mobility, ensuring safety during transfers and ambulation.
• Implemented individualized care plans, adapting strategies based on patient needs and feedback.
• Collaborated with multidisciplinary teams to enhance patient care outcomes and service delivery.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Improved patient well-being by providing compassionate and attentive personal care.
• Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Provided mobility assistance such as walking and regular exercising.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Assisted disabled clients to support independence and well-being.
• Monitored client health by performing routine pulse, temperature and blood pressure checks.
• Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
• Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
• Followed nutritional plans to prepare optimal meals.
• Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
• Provided transportation and appointments management.
• Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.

• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Coordinated communication between departments, enhancing information flow and collaboration.
• Maintained office supplies inventory, optimizing procurement processes and reducing costs.
• Assisted with onboarding new staff, providing training on reception protocols and customer service standards.
• Streamlined appointment scheduling system, improving overall efficiency of office operations.
• Implemented feedback mechanisms for client interactions, enhancing service delivery and satisfaction rates.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.