Patricia Batjer
Farmingville,NY
Summary
Accomplished International Sales and Operations Manager with a proven track record at The Hain Celestial Group, enhancing operational efficiency and customer satisfaction. Expert in leveraging Microsoft Office and Power BI for data-driven decisions, leading teams to exceed goals with a strategic approach to problem-solving and operations management. Achieved significant cost reductions and productivity gains, demonstrating a strong blend of analytical and leadership skills.
Overview
14
14
years of professional experience
Work History
International Sales and Operations Manager
The Hain Celestial Group
10.2019 - Current
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs. (1million/yoy)
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit. (cutting accessorial charges 500K yoy)
- Analyzed and reported on key performance metrics to senior management.
International Logistics Manager
The Nature's Bounty, NBTY
11.2017 - 10.2019
- Managed a diverse team of logistics professionals, fostering a collaborative work environment focused on achieving company goals.
- Developed strong relationships with suppliers and carriers to improve service levels and reduce costs.
- Collaborated closely with sales and customer service teams to ensure high levels of customer satisfaction in order fulfillment.
- Coordinated cross-functional teams for successful execution of global logistics projects.
- Established standard operating procedures for global shipments, ensuring consistency across all regions served.
- Kept corporate departments and customers updated on critical shipments.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Conducted research to address shipping errors and packaging mistakes.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Facilities Manager
Boss Facility Services
03.2017 - 05.2017
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Created management reports outlining important facility statistics.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Supervised staff of three persons in day-to-day activities.
Logistical Customer Service Manager
Valiant Solutions
10.2016 - 03.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints by 30% within my tenured period, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
Purchased Associate Transportation Manager
Purolator International
03.2011 - 05.2016
- Maintained compliance with all regulations, avoiding fines and penalties for the organization. Cost savings and bell ringing over over 500K for Fiscal 2015
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Oversaw team of 150 carriers and agents by reviewing performance to promote timely and efficient deliveries and operations.
- Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production and quality control systems to proactively identify deficiencies.
Education
Master of Science - Education
Dowling College
Oakdale05.2010
Bachelor of Science - Liberal Arts
Dowling College
Oakdale, NY 05.2006
Skills
- ~Problem-Solving
- ~Operations Management
- ~Team Leadership
- ~Operations ~Monitoring
- Operational Efficiency
- ~Microsoft office
- ~Power BI
- ~Excel
- ~Microsoft 365
Affiliations
- THCG Women's Leadership Network, NextUp and Foodservice Women's Alliance
Timeline
International Sales and Operations Manager
The Hain Celestial Group
10.2019 - Current
International Logistics Manager
The Nature's Bounty, NBTY
11.2017 - 10.2019
Facilities Manager
Boss Facility Services
03.2017 - 05.2017
Logistical Customer Service Manager
Valiant Solutions
10.2016 - 03.2017
Purchased Associate Transportation Manager
Purolator International
03.2011 - 05.2016
Master of Science - Education
Dowling College
Bachelor of Science - Liberal Arts
Dowling College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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