Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
SoftwareEngineer

PATRICIA BEEBE

Sioux Falls,SD

Summary

A long term position, using my professional skills and background, within a Company or Corporation that uses the concept of team work to accomplish it goals and missions.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Creative Metal Solutions Inc.
04.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Outside Sales Representative

Webit
04.2019 - 01.2020
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Worked independently with minimal supervision
  • Presented professional image consistent with Webit's brand values
  • Built strong client rapport to establish diversified network of connections
  • Completed daily outbound calls, up to eight hours per day

Traffic Coordinator

Midco Communications
06.2018 - 01.2019
  • Perform cable advertising sales traffic function by accurately processing time orders and related copy.
  • Process insertion orders for time and copy instructions with the highest level of accuracy and efficiency, paying close attention to details of orders imported from third party sources.
  • Perform verification and make good process daily.

Inbound Sales Representative

Midco Communications
04.2017 - 06.2018
  • Inbound sales calls assisting customers with their cable, internet, telephone and security needs
  • Offering different products and packages to meet the customers expectations
  • Meeting the sales goals set by management
  • Responsible for all product knowledge to better assist the customers
  • Exceeded sales targets on a consistent basis
  • Maintained current understanding of available company products and services

Distribution Technical Assistant II

Gannett Publishing/ArgusLeader
07.2013 - 10.2016
  • Local customer service representative assisting customers with billing issues, setting up new accounts, delivery issues, transferring addresses, account maintenance
  • Monitoring calls from the call center to insure the customers needs are being met
  • Troubleshooting issue with e-news addition digital format
  • Refunds, adjustments and transfer of funds
  • Maintaining files in the genesis system for rerouting of districts in the city and state for the carriers
  • Taking care of all incoming mail correspondence from the customers

Customer Service /Technical Support

Orbitcom
09.2010 - 06.2013
  • Customer service inquires to include billing issues, technical issues with phone or DSL services, new service inquires and changes made to customers current services, took payments
  • Following through with the customer to insure that their issues have been resolved
  • Worked on call at scheduled times for 24 hour 7 day a week customer support
  • Provided support for the sales team
  • Provided customers with documents needed via fax, email or mail

Dispatcher/Customer Service

Knology Communications
11.2007 - 11.2010
  • Assist the field technicians with provisioning cable, telephone and internet services
  • Troubleshot failed commands and identify the issue and communicate the resolution
  • Accurately document types of calls received for reporting and tracking purposes and give general guidance and coaching to the customer service representatives
  • Dispatch field technicians to the customers premises under certain circumstances to insure customer satisfaction
  • Provide the customer with tools they needed to insure the equipment they were using was working properly and followed through to insure customer satisfaction and retention
  • Facilitate communications between the field technicians and customer service agents
  • Accurately track all communication with the field technicians

Education

Associate of Science - Computer Science

Colorado Technical University
Sioux Falls, SD

Skills

  • Quickbooks,Sage computer programs
  • Proof reading and editing
  • Word, Excel and Microsoft Office proficiency
  • Excellent communication skills
  • Professional phone etiquette
  • Database management
  • Social media knowledge
  • Accounting familiarity
  • Administrative support specialist
  • Sales and Marketing
  • Accounting familiarity
  • Multi-line phone proficiency
  • Critical thinker
  • Project planning
  • Employee training and development
  • Customer service-oriented
  • Team building
  • Invoice processing
  • Filing and data archiving

Accomplishments

  • Member of the Argus Leader Edit Board
  • Coached girls fast pitch softball for 7 years 
  • Active in many events throughout the community such as the Step Forward to prevent suicide program through the helpline, mentored a family through the Catholic Family Services, volunteered to collect food for feeding South Dakota, and participated in rake the town events through my employer.
  • I was awarded Top Dispatcher of 2009.
  • Completed AA-ISP Certified Consumer & Small Business Sales Professional course
  • Awarded top “GIG” sales August through September 2017

Interests

  • "BIG" fan of the Denver Broncos

Timeline

Administrative Assistant

Creative Metal Solutions Inc.
04.2021 - Current

Outside Sales Representative

Webit
04.2019 - 01.2020

Traffic Coordinator

Midco Communications
06.2018 - 01.2019

Inbound Sales Representative

Midco Communications
04.2017 - 06.2018

Distribution Technical Assistant II

Gannett Publishing/ArgusLeader
07.2013 - 10.2016

Customer Service /Technical Support

Orbitcom
09.2010 - 06.2013

Dispatcher/Customer Service

Knology Communications
11.2007 - 11.2010

Associate of Science - Computer Science

Colorado Technical University

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