Patricia Belcher
Schaumburg,IL
Summary
Accomplished healthcare professional with a proven track record at Common Sails, enhancing patient satisfaction and service delivery through clinical expertise and effective communication. Spearheaded innovative programs and utilized critical thinking for strategic expansion, achieving notable patient retention. Skilled in care coordination and staff development, fostering interdisciplinary collaboration and quality improvement.
Overview
10
10
years of professional experience
Work History
Director of Home Health Care Services
Common Sails
01.2024 - 09.2024
- Successfully navigated complex reimbursement systems to ensure timely payments from insurance providers and government programs.
- Enhanced patient satisfaction by implementing innovative home health care programs and services.
- Optimized resource allocation, maximizing the utilization of both personnel and equipment for efficient service delivery.
- Developed and executed strategic plans to expand the reach of home health care services within the community.
- Fostered a culture of continuous improvement through regular performance evaluations and ongoing feedback mechanisms for staff members.
- Introduced new technology solutions that streamlined processes for scheduling, billing, and patient communications.
- Evaluated program effectiveness through data analysis, making informed decisions for service improvement.
- Achieved high levels of patient retention by consistently providing exceptional quality of care to clients.
Scheduling Coordinator
Crystal Home Care
11.2023 - 01.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
Scheduling Coordinator
Reliance
01.2023 - 08.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Field Supervisor
HomeLife Healthcare
01.2023 - 08.2023
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
Patient Care Technician
Advocate Lutheran General Hospital
02.2019 - 01.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Patient Access Coordinator
Advocate Lutheran General Hospital
06.2019 - 01.2020
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
Adult Caregiver
Standard Home Care
03.2017 - 11.2019
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Enhanced patient well-being by providing compassionate and attentive care.
- Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
- Monitored vital signs and reported changes to medical team, allowing for timely interventions.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
- Maintained detailed records of patient progress, enabling accurate evaluation of care plan effectiveness.
Medical Assistant
Tots N Teens
05.2015 - 06.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Caregiver
Home Instead Senior Care Home
03.2015 - 07.2015
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Bachelor of Science - Nursing
Northern Illinois University
Dekalb, IL04.2003
Skills
- Clinical expertise
- Care Coordination
- Quality Improvement
- Staff Development
- Interdisciplinary Collaboration
- Healthcare marketing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Critical Thinking
- Organizational Skills
- Active Listening
- Patient Safety
- Decision-Making
- Effective Communication
- Team Collaboration
Timeline
Director of Home Health Care Services
Common Sails
01.2024 - 09.2024
Scheduling Coordinator
Crystal Home Care
11.2023 - 01.2024
Scheduling Coordinator
Reliance
01.2023 - 08.2023
Field Supervisor
HomeLife Healthcare
01.2023 - 08.2023
Patient Access Coordinator
Advocate Lutheran General Hospital
06.2019 - 01.2020
Patient Care Technician
Advocate Lutheran General Hospital
02.2019 - 01.2022
Adult Caregiver
Standard Home Care
03.2017 - 11.2019
Medical Assistant
Tots N Teens
05.2015 - 06.2019
Caregiver
Home Instead Senior Care Home
03.2015 - 07.2015
Bachelor of Science - Nursing
Northern Illinois University
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