Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Patricia  Belcher

Patricia Belcher

Home Care Director
Schaumburg,IL

Summary

Accomplished Home Care/Personal Care Director with a proven track record at Common Sails, enhancing team performance and client satisfaction through strategic planning and effective communication. Expert in budget management and operations oversight, I've spearheaded initiatives that increased revenue and streamlined processes. Skilled in building partnerships and leading with innovation, my leadership has resulted in a significant boost in employee engagement and retention.

Overview

15
15
years of professional experience

Work History

Home Care/Personal Care Director

Common Sails
12.2023 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Monitored expenditures to mitigate risk of overages.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
  • Drafted and distributed reports to assist board members with critical business decisions.
  • Oversaw supply chain functions to verify inventory levels and budget adherence.
  • Evaluated scripts to identify creative strategies and resource needs.
  • Selected favorable filming locations and attained required permits to support shoot schedule.
  • Evaluated live broadcasts to assess signal strength and compliance with FCC standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Raised property accuracy and accountability by creating new automated tracking method.

Home Care Director for Private Clients

Crystal Home Care
11.2021 - 12.2023
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Monitored expenditures to mitigate risk of overages.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.

Education

BSN -

Clinical Manger, Lombard, IL
05.2014

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Project Management
  • Team Management
  • Creativity and Innovation
  • Strategies and goals
  • Project Coordination
  • Staff Management
  • Organizational Development
  • Budget Control
  • Budget Management
  • Business Planning
  • Staff Development
  • Issues Resolution
  • Program Management
  • Negotiation
  • Contract and Vendor Management
  • Hiring and Retention
  • Financial Reporting
  • Rules and regulations
  • Charismatic Leader
  • Business Development
  • Financial Management
  • Contract Negotiation
  • Legal and Regulatory Compliance
  • Partnerships and Alliances
  • Crisis Management
  • Government relations
  • Corporate Communications
  • Business Administration
  • Facilities Management
  • Talent Acquisition
  • Contract Management
  • Human Resources Management
  • Content Development
  • Logistics Management
  • Sales management
  • Story pitching
  • Corporate Social Responsibility
  • Crew collaboration
  • Media Relations
  • Fundraising Events
  • Capital Spending
  • Company guidelines
  • Information Technology Management
  • Investor Relations
  • Script review and revision
  • Cast and crew supervision
  • Non-profit management
  • Donor Management
  • E-commerce strategy
  • Script Memorization
  • Teamwork and Collaboration
  • Team Leadership
  • Relationship Building
  • Effective leader
  • Decision-Making
  • Process Improvements
  • Staff training/development
  • Employee Development
  • Customer Service
  • Performance Evaluation and Monitoring
  • Goal Setting
  • Performance Improvement
  • Customer Relations
  • Business Leadership
  • Hiring and Onboarding
  • Quality Assurance
  • Change Management
  • Business Growth Initiatives
  • Employee Motivation
  • Training Management
  • Management Team Building
  • Performance Evaluations
  • Operations Oversight
  • Employee Relations
  • Marketing Strategies
  • Performance Improvements
  • Customer Service Management
  • Staff hiring
  • KPI Tracking
  • Delegating Work
  • Data Analysis
  • Budget Development
  • Department Oversight
  • Program Optimization
  • Sound Judgment
  • Program Administration
  • Records Organization and Management
  • Cost analysis and savings
  • Revenue Growth
  • Schedule Management
  • Scheduling
  • Administrative Management
  • Data Management
  • Organizational Structuring
  • Proficient in Software
  • Policy Development and Enforcement

Accomplishments

A candidate that has ran a team of a 100 staff members or more. Increasing revenue by double in one month. Continues to be a team player

Affiliations

  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • International Association of Administrative Professionals

Timeline

Home Care/Personal Care Director - Common Sails
12.2023 - Current
Home Care Director for Private Clients - Crystal Home Care
11.2021 - 12.2023
Clinical Manger - BSN,
Patricia BelcherHome Care Director