Patricia Belcher
Clinical Case Manger
Schaumburg,IL
Summary
Accomplished Director of Home Health Care Services at Laurus Home Care, adept in care coordination and quality improvement. Leveraged clinical expertise and interdisciplinary collaboration to enhance service delivery, achieving significant business growth. Excelled in staff development and patient education, fostering a culture of continuous improvement and teamwork. Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
5
5
years of professional experience
Work History
Home Care Consultant
CASA Care
06.2024 - Current
- Mentored and trained new staff members, fostering a supportive team environment focused on exceptional care provision.
- Managed schedules and logistics for multiple caregivers, optimizing coverage while minimizing conflicts or gaps in service provision.
- Advocated on behalf of clients when necessary, ensuring their rights were protected and their voices heard within the healthcare system.
- Organized and led team meetings to discuss client progress, troubleshoot challenges, and celebrate successes in care provision.
- Enhanced the quality of life for clients through compassionate and attentive care coordination.
- Established strong relationships with clients and families, building trust through open communication and consistent support.
- Collaborated with healthcare professionals to develop comprehensive care plans for optimal client outcomes.
Clinical Manager
Kidney Docs
01.2020 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
Director of Home Health Care Services
Laurus Home Care
11.2023 - 08.2024
- Coordinated essential logistics such as transportation arrangements for patients requiring off-site medical appointments or other essential services.
- Fostered a culture of continuous improvement through regular performance evaluations and ongoing feedback mechanisms for staff members.
- Evaluated program effectiveness through data analysis, making informed decisions for service improvement.
- Collaborated with interdisciplinary teams to design comprehensive care plans tailored to individual patient needs.
- Implemented staff training initiatives, enhancing overall team performance and promoting professional development.
- Managed financial aspects of the business, including budgeting, forecasting, analysis, and cost control measures to optimize profitability.
- Established strong relationships with referral sources, resulting in increased business opportunities and growth.
Home Care Scheduler
Crystal Home Health Care
11.2022 - 01.2023
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Trained, motivated and guided on-boarding members.
- Implemented process improvements by evaluating existing workflows, identifying inefficiencies, and proposing actionable solutions.
Senior Care Supervisor
Senior Helpers
02.2021 - 03.2022
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
- Established strong community partnerships to broaden available resources for clients and their families.
- Mentored new case managers, sharing valuable insights from years of hands-on experience in the field.
- Led interdisciplinary team meetings focused on improving collaboration across various healthcare disciplines involved in senior care coordination.
- Managed complex cases involving multiple stakeholders, ensuring all parties were informed of relevant updates or changes in the plan of care.
- Coordinated community outreach initiatives to raise awareness about available senior care services and resources.
Education
Bachelor of Science - Nursing
Northern Illinois University
05.2004
Skills
- Clinical expertise
- Care Coordination
- Quality Improvement
- Staff Development
- Interdisciplinary Collaboration
- Teamwork and Collaboration
- Time Management
- Certified in CPR/AED
- Patient Education
Timeline
Home Care Consultant
CASA Care
06.2024 - Current
Director of Home Health Care Services
Laurus Home Care
11.2023 - 08.2024
Home Care Scheduler
Crystal Home Health Care
11.2022 - 01.2023
Senior Care Supervisor
Senior Helpers
02.2021 - 03.2022
Clinical Manager
Kidney Docs
01.2020 - Current
Bachelor of Science - Nursing
Northern Illinois University