Patricia Bennett
Customer Service Associate
Omaha,NE
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claims Intake position. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking the Intake Claims position. Offering excellent communication and good judgment.
Overview
12
12
years of professional experience
Work History
Fraud Detection Analyst
Fiserv
Omaha, NE
11.2015 - Current
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
Transit Bus Operator
Metro Area Transit Authority
Omaha, NE
07.2010 - 03.2015
- Provided passenger assistance, collected fares and offered schedule and route information.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
- Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
- Protected passengers from harm and bus from excess damage by complying with traffic regulations.
- Accepted and processed fares.
- Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
Skills
- Telephone Etiquette
- Customer Care
- Credit Card Fraud
- Reading Comprehension
- Effective Communication
- Time Management
- Call Control
- Customer Feedback
- Active Learning
- Verbal and Written Communication
- Learning Strategies
- Team Meetings
Certification
Commercial Driver License
CPR Trained
Nursing/Dental Assistant
Perfect Attendance Awards
Top Performance Awards
Timeline
Fraud Detection Analyst
Fiserv
11.2015 - Current
Transit Bus Operator
Metro Area Transit Authority
07.2010 - 03.2015
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