Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Bennett

Spokane Valley,Washington

Summary

Dynamic leader with proven success in bar management at Bostons Gourmet Pizza, enhancing customer satisfaction and loyalty through exceptional service and employee coaching. Expert in inventory control and POS system operation, significantly improving operational efficiency. Skilled in fostering high-performing teams and promoting a positive work atmosphere, driving substantial business growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender Shift Manager

Tanglewood
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.

Bar Manager/ Lead Bartender

Bostons Gourmet Pizza
06.2021 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Bat Manager

Bostons Gourmet Pizza
02.2013 - 05.2016
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Education

Gulf Coast Community College

Skills

Cleanliness standards

Upselling strategies

POS System Operation

Ordering Supplies

Scheduling Staff

Waste Reduction

Health and safety

Employee Coaching

Menu development

Promotions and Events

Customer Service

Cash Register Operation

Organizational ability

Outgoing Personality

Beverage Preparation

Inventory

Engaging personality

Certification

Mixologist 12 and food and beverage

Timeline

Bar Manager/ Lead Bartender

Bostons Gourmet Pizza
06.2021 - Current

Bat Manager

Bostons Gourmet Pizza
02.2013 - 05.2016

Bartender Shift Manager

Tanglewood

Gulf Coast Community College

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Patricia Bennett