Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Patricia Bernardini

Patricia Bernardini

Laredo,TX

Summary

Personable Patient Access Specialist who brings experience in balancing problematic administrative and clinical duties to achieve patient satisfaction. Proficient in sms and cerner, next bar.Thorough understanding of medical registration process, insurance, multi modality imaging scheduling, and procedures to streamline patient experience. Knowledgeable Patient Scheduler with 19 years of experience. Dedicated to following up with patients and maintaining relationships with healthcare professionals. Adept at answering phone calls and emails while remaining efficient. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level scheduling, registration and pbx and financial positions. Ready to help team achieve company goals. Meticulous Patient Scheduler with distinguished knowledge of high-volume scheduling to work efficiently under pressure. Adept at following up with both healthcare professionals and patients. Committed to accurate recordkeeping and appointment confirmation.

Overview

20
20
years of professional experience

Work History

Patient Scheduler

Doctors Hospital
Laredo, TX
07.2007 - Current
  • Called insurance companies and verified patient coverage.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Verified demographics and insurance information to register patients in computer system.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Documented and managed patient information using EPIC.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Scheduled patient appointment and procedures with EPIC.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Answered appointment calls to streamline office operations.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Identified operational improvements to drive efficiency and quality of care.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Confirmed patient appointments day before scheduled.
  • Verified insurance coverage and obtained pre-authorizations.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
  • Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Followed up with patients to reschedule missed appointments.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.

Phone Operator

Gateway Community Health Ctr
Laredo, TX
03.2012 - 10.2018
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Documented and managed patient information using EPIC.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Scheduled patient appointment and procedures with EPIC.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Checked daily doctor schedules and verified insurance.
  • Used company's paging system to immediately contact specific personnel.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Maintained accurate directory of all personnel and phone extensions.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Scheduled and confirmed appointments for both company personnel and visitors.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Connected callers with appropriate professional, department, or business.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Followed up on customer inquiries to confirm issues were adequately addressed.

Registration Clerk

Mercy Health Center
Laredo, TX
07.2003 - 11.2006
  • Analyzed, created, and implemented company policies and procedures.
  • Consulted with management and personnel to educate on QA standards.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
  • Avoided litigation and negative licensing reviews by managing confidential healthcare documentation to ensure 100% accuracy.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Entered patient information into payment system accurately for billing purposes.
  • Completed registration paperwork, verifying accurate patient information.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
  • Confirmed patient demographics and updated practice management software for accuracy.
  • Performed regular quality and validation assessments on patient data to verify accuracy.

Retail Sales Associate

Lane Bryant
Laredo, TX
03.2009 - 07.2009
  • Facilitated training classes for all current and new hire staff members.
  • Created and implemented medical support plans and medical protocols/procedures.
  • Consulted with management and personnel to educate on QA standards.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
  • Avoided litigation and negative licensing reviews by managing confidential healthcare documentation to ensure 100% accuracy.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

High School Diploma -

United High School, Laredo, TX
05.1995

Some College - Medical Assistant

Texas Careers , Laredo, TX
05.2009

Skills

  • Authorization verification
  • Solution implementation
  • Medical terminology expertise
  • Insurance information collection
  • Patient scheduling
  • Specialist referrals
  • Co-payment collection
  • Insurance company knowledgeable
  • Regulatory compliance
  • Payment processing
  • Appointment scheduling
  • Cross-discipline communication
  • Image-guided procedures
  • Safety procedures
  • EHR documentation
  • HIPAA standards
  • Time management
  • Collaboration
  • Computer skills
  • Critical thinking
  • Understands medical procedures
  • EPIC expertise
  • Organizational skills
  • Active listening
  • Communication
  • Friendly, positive attitude
  • Analytical
  • Patient Registration
  • Critical Thinking
  • Checking in Patients
  • PET Scans
  • Co-Pay Collection
  • Financial Statements
  • Electronic Health Record Applications
  • Medical Terminology
  • Reminder Calls
  • Schedule Management
  • Timely Processing
  • Educating Patients
  • Clerical Support
  • Outpatient Procedures
  • Call Transfers
  • Insurance Knowledge
  • Patient Admission
  • CPT Coding
  • Data Entry Software
  • Patient Health Information Access
  • Insurance Verification
  • Taking Client Histories
  • Multi-Line Phone Systems
  • Quality Patient Care
  • Online Systems
  • HIPAA Requirements

Additional Information

I have knowledge of next bar, one source, cerner, sms, pbx and scanning documentation, and appointment reminder’s. I have worked several departments such as woman’s center, emergency room, operator, central scheduling, financial, and COVID infusion center I am bilingual in English and Spanish. Work excellent under pressure.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Phone Operator - Gateway Community Health Ctr
03.2012 - 10.2018
Retail Sales Associate - Lane Bryant
03.2009 - 07.2009
Patient Scheduler - Doctors Hospital
07.2007 - Current
Registration Clerk - Mercy Health Center
07.2003 - 11.2006
United High School - High School Diploma,
Texas Careers - Some College , Medical Assistant

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Patricia Bernardini