Patricia Bertain
Show Low,AZ
Summary
Dynamic and results-oriented professional with a proven track record in business administration and customer service. Excelled at Old Town Hair Works by enhancing operational efficiency and client satisfaction. Skilled in professional networking and active listening, adept at fostering strong relationships and driving business growth. Achieved significant improvements in client retention and service quality. Created a team mentality amongst independent stylist, as well as an inviting workspace.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Self Employed
Studio Kutz, Show Low, AZ
03.2023 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Managed inventory by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Business Owner
Old Town Hair Works
Eureka, CA
08.2015 - Current
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
- Interacted well with customers, and booth renters to build connections and nurture relationships.
- Managed purchasing, sales, marketing and booth renter operations efficiently.
- Made certain that everyone involved met and exceeded state board rules and regulations.
- Contracted professionals for maintenance services.
- Keep all licensure up to date.
- Sought an obtained grants for modifications and improvements.
- Constantly looking for ways to improve efficiency of operations, as well as renters and customers experience.
Teachers Assistant
College of the Redwoods Child Development Center
Eureka, CA
01.2014 - 01.2015
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported classroom activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Helped to mediate issues between students.
- Comforted upset students.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Fostered relationships with parents through regular communication about student progress, concerns, and achievements.
- Prepared visual aids for lessons, enriching learning experience.
Education
Cosmetology -
La' James College of Cosmetology
East Moline, IL10-2004
Skills
- Business administration
- Social skills
- Active listening
- Clear communication
- Attention to detail
- Driven and determined
- Customer service
- Problem Solving
- Business planning
- Team collaboration and leadership
- Project management
- Purchasing and planning
- Professional networking
- Bookkeeping
Timeline
Cosmetologist
Self Employed
03.2023 - Current
Business Owner
Old Town Hair Works
08.2015 - Current
Teachers Assistant
College of the Redwoods Child Development Center
01.2014 - 01.2015
Cosmetology -
La' James College of Cosmetology