Proficient in Microsoft word, excel and power point
PATRICIA BIGAY
Project Administration
North Hills,CA
Summary
A dynamic account and project manager professional, with over twenty years of experience in the healthcare and nonprofit industry. Offering expertise in building partnerships, retaining key accounts and enhancing profit channels. A genuine leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. An exceptional record of expertise in business operations, business development, project scheduling, vendor management, with stellar success on multiple project management, and negotiation skills. A passionate and perpetual learner.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Portfolio Account Manager
BLUE SHIELD OF CALIFORNIA
El Segundo, United States
02.2019 - Current
- Managing relationships with key partners, vendors, and both internal and external teams.
- Coordinate and map strategies to meet deadlines.
- Devised strategies to perform at required goal level and achieve monthly quota, by setting clear goals to identify drivers and activities advancing sales and renewing business.
- Plan, monitor and report monthly renewals (101+)
- Delivered engaging and polished presentations to build connections with clients and business partners.
- Highlighted values and educated clients on new benefits, resources, value added products and services to increase engagement and brand loyalty.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Perform quality control and risk mitigation task on assigned book of business to retain clients.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and implemented performance improvement strategies, by introducing new processes to improve data analysis.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified key entry points to enhance market penetration and maximize returns.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Area Manager - New Business
BLUE SHIELD OF CALIFORNIA
Woodland Hills, CA
01.2008 - 01.2019
- Develop, implement, and administrate business operations, sales, retention and training of community partners, internal staff, and vendors for each project
- Managed multiple partnerships, clients, commercial groups, events, and strategies
- Project capacity planning, communication, assessment, budgeting and closing.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Handled scheduling of staff to complete projects within required timeframes.
- Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
- Identified and eliminated safety risks through additional training.
- Increased customer satisfaction by 40% by solving problems and concerns effectively.
- Worked in collaboration with business partners, consumers and members to growth membership.
- Digitally archived weekly progress and technical knowledge base photographs of all assigned projects.
- Completed accurate inventory of collateral and promotional literature for events.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Kept operations in compliance with federal and state laws, industry regulations and corporate requirements.
- Exceeded targets by building, directing and motivating high-performing team.
- Visited partner sites to deliver sales presentations and demonstrate products or services.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Integrated innovative ideas to accomplish corporate and individual objectives.
- Increased profits through providing excellent customer service, following established guidelines and auditing reports.
- Facilitated business by implementing practical networking techniques.
- Created lists of potential customers based on regional markets and assigned tasks to team of 10 employees.
PRODUCT OPERATION SPECIALIST
LA CARE HEALTH
Los Angeles, United States
01.2001 - 01.2008
- Managed a team of 6 outreach coordinator and one clerical staff, within Los Angeles County.
- Led by-weekly interdepartmental meetings to advance community of practice groups with all collaborating teams.
- Scoping projects to engage external partners to impact membership growth and retention.
- Application of project management methodolgies for data analysis and performance.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained overall safe work environment with employee training programs and enforcement of regulations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
Associate of Arts - Business Communications
GLENDALE COMMUNITY COLLEGE
Glendale 09.1986 - 05.1989
Certification - Business Administration And Management
UCLA
Los Angeles 09.1990 - 05.1991
Certificate - Project Management
University of Phoenix
Tempe, AZ 11.2018 - 09.2020
Fellowship Program -
CORO Health And Leadership Program
03.2010 - 09.2010
Skills
CREATIVE AND ARTICULATELEADERSHIP/DIPLOMACYTEAMWORK/ORGANIZETENACIOS/ADAPTABLE
Client rapport
Tactical planning
Relationship building and management
Database Management
Account servicing skills
[Software] expertise
[Product] expertise
Territory Management
Team Training
Networking skills
Strategic planning
Brand Management
Operations
Business process optimization
Vendor management
Software
SalesForce intermediate
Outlook proficiency
Project Management Software
G -suite applications
Certification
Life and Health Licensed
Timeline
Project Manager Certificate
08-2020
Portfolio Account Manager
BLUE SHIELD OF CALIFORNIA
02.2019 - Current
Certificate - Project Management
University of Phoenix
11.2018 - 09.2020
Life and Health Licensed
08-2010
Fellowship Program -
CORO Health And Leadership Program
03.2010 - 09.2010
Area Manager - New Business
BLUE SHIELD OF CALIFORNIA
01.2008 - 01.2019
Grant Writing Certified
05-2006
PRODUCT OPERATION SPECIALIST
LA CARE HEALTH
01.2001 - 01.2008
Certification - Business Administration And Management
UCLA
09.1990 - 05.1991
Associate of Arts - Business Communications
GLENDALE COMMUNITY COLLEGE
09.1986 - 05.1989