Summary
Overview
Work History
Education
Skills
Timeline
Patricia Biggs

Patricia Biggs

Customer service
Jacksonville,FL

Summary

My work record is impeccable. I take high regard to being on time and doing my job the best that I can do.

I’m a mother of four adult children, my children are successful positive role models in the community


I’m a very honest person and take pride in my job

Overview

32
32
years of professional experience

Work History

Caregiver

One Promise Home Health
05.1994 - 04.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Office Assistant / Sales

Cowboy Printers
12.2008 - 05.2019
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Collaborated with various departments to complete assigned tasks.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Purchased and maintained office supplies.

Customer Service Cashier

Pleasant Hill Store
12.1991 - 05.1999
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Participated actively in team meetings to discuss strategies for improving overall performance within the department.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Education

Associate Of Arts And Sciences - Human Resources Management

Hartford Community College, Bel Air, MD

My goal is to have a nonprofit outreach to assist in the community

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Strong Ethics
  • Flexible Schedule
  • First aid and safety
  • Patient Companionship
  • Compassionate communication
  • Medical record-keeping
  • Medication and Appointment Reminders
  • Behavioral Management
  • Mobility Assistance
  • Special Needs Care
  • Client documentation
  • Heavy Lifting
  • Medication Administration
  • Client Transportation
  • Hoyer Lifting Equipment
  • Complex Problem-Solving
  • Physical therapy support
  • Attentive to People
  • Bedside Care
  • Clear Communication
  • Ability to Lift
  • Supportive Personality
  • Critical Thinking
  • Meal Planning and Preparation
  • Vitals Monitoring and Documentation

Timeline

Office Assistant / Sales - Cowboy Printers
12.2008 - 05.2019
Caregiver - One Promise Home Health
05.1994 - 04.2024
Customer Service Cashier - Pleasant Hill Store
12.1991 - 05.1999
Hartford Community College - Associate Of Arts And Sciences, Human Resources Management

Similar Profiles

CREATE PROFILE
Patricia BiggsCustomer service