Microsoft Office 365
Patricia Bird
Berlin,USA
Summary
Dedicated Registered Nurse with over 20 years of experience in case management, managed care, and chronic care facility administration. Known for a proactive approach to patient care coordination, seamless team collaboration, and commitment to high-quality care. Proven track record in enhancing clinical workflows, optimizing patient scheduling, and ensuring compliance with medical standards. Skilled in fostering supportive healthcare environments and recognized for consistently delivering results that enhance patient and organizational outcomes. Ready to leverage my extensive background and dedication to improve patient care in a dynamic clinical setting.
Overview
15
15
years of professional experience
Work History
Clinical Coordinator Behavioral Health
Vheda Health
02.2022 - Current
- Assisting with healthcare needs, care coordination setting provider appointments, referrals, patient advocate and attending appointments
- Phone triage, assisting patients with device usage over the phone BP, scale, pulse oximeter, different glucometers, Dexcom, and Libre
- EHR documentation in different programs
- HEDIS
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
- Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic's function.
- Recruited, mentored and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
RNAC/Wounds
Meadowview Nursing Center
08.2017 - 02.2022
- Maintain accurate, detailed reports and records
- Consult and coordinate with insurances UMR and healthcare team members to assess, plan, implement, or evaluate patient care plans
- Completion of MDS, set ARD, SOT, COT, EOT, Significant changes, annual and quarterly assessments
- Authorizations, prior authorizations and benefits
- Collaborated with providers, families, RNAC and staff members on care
- Self-motivated, confident and a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Organized, detail oriented and manages time efficiently in order to complete all tasks within deadlines.
ADON/RNAC/Wounds
Meyersdale Healthcare and Rehabilitation
06.2012 - 08.2017
- Established strong partnerships with community resources including hospice providers, home health agencies, and outpatient rehabilitation centers to enhance patient care transitions and discharge planning.
- Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios during all shifts.
- Directed and oversaw infection control efforts throughout the facility, contributing to reduced transmission rates among patients and staff members alike HAI and CAI.
- Facilitated open communication among team members, promoting a positive work environment conducive to collaboration and problem solving.
- Participated in regulatory surveys conducted by external agencies, demonstrating compliance with established standards of practice and delivering high-quality patient care services consistently across all aspects of operations.
- Enhanced staff competency through regular training sessions and performance evaluations.
- Oversaw and approved recruitment, hiring, orientation of new nursing staff and mentoring new nursing staff, for professional growth and development while maintaining high standards of patient care.
- Identified department issues to recommend corrective actions.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Office Manager/Floor Nurse
Premier Care Pediatrics
01.2010 - 05.2012
- Directed and supervise less-skilled nursing personnel
- Perform administrative or managerial functions, such as taking responsibility for a unit's staff, inventory ordering, and scheduling
- Provide health care, triage, immunizations, in clinical settings
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated positive work environment, addressing employee and patient concerns promptly and fostering culture of mutual respect.
Education
Bachelor of Arts - American Sign Language English Interpretation
Troy University
Troy, AL06-2025
Associate of Arts - Humanities And Social Science
Mount Aloysius
Cresson, PA05-2023
A.S. - Nursing
Allegany College of Maryland
Cumberland, MD05.2001
Skills
Patient services management
- Patient relationship management
- Multidisciplinary team collaboration
- HIPAA
- Clinical education
- Healthcare system resources
- Computerized charting
- Leadership, Confidence, Adaptability, Communication, Reliability, Professionalism, Conflict resolution
- Clinical data collection, Strategic Planning
- Administrative assistance
- Health Education, Developing training programs and monitoring
- Clinical care oversight
Credentialsandlicenses
- Registered Nurse
- Pennsylvania Nursing License RN537271 05/15/2022-04/30/2025
- Montana Nursing License NUR-RN-LIC-185341 12/31/2025
- Illinois State Board of Nursing Pending on endorsement
- CPR
Timeline
Clinical Coordinator Behavioral Health
Vheda Health
02.2022 - Current
RNAC/Wounds
Meadowview Nursing Center
08.2017 - 02.2022
ADON/RNAC/Wounds
Meyersdale Healthcare and Rehabilitation
06.2012 - 08.2017
Office Manager/Floor Nurse
Premier Care Pediatrics
01.2010 - 05.2012
A.S. - Nursing
Allegany College of Maryland
Bachelor of Arts - American Sign Language English Interpretation
Troy University
Associate of Arts - Humanities And Social Science
Mount Aloysius
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Participated in Program Recovery for members
- Educated over 20 nurses and staff within Clinical team on Continuous Glucose Monitoring Systems
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 20 in the development of Program Recover and Behavioral Health.
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leaveTeam Building / Company RetreatsPersonal development programsHealthcare benefitsCompany Culture401k matchQuote
I can do all things through Christ who gives me strength. Philippians 4:13
Apostle Paul
Software
Speadsheet
Computer Skills
Languages
English
Native or Bilingual
Interests
Nursing Education
Management Skills
Communication Skills
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