Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Birmingham

Chandler,United States

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Knowledgeable manager with 12 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

18
18
years of professional experience

Work History

Operations Manager

Cranial Technologies
Tempe, AZ
04.2018 - Current
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Created detailed reports on the performance of individual departments within operations.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Imparted leadership, direction and strategic planning for business unit operations including labor management, training and process flow, employee engagement and retention, quality control, business system demand management, and budgeting oversight.
  • Acted as a liaison between multiple departments to support operational productivity and represent the corporation.
  • Proactively identified and solved complex problems impacting operations management and business direction.

Realtor

Realty Executives Signature Homes
Chandler, AZ
04.2015 - 12.2018
  • Managed real estate transactions from initiation to closing.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Represented buyers and sellers in major real estate transactions.
  • Researched and determined competitive market price.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Executed marketing efforts via cold calling, postcard mailings and door knocking,

Branch Manager and Project Management

Bank of America
Chandler, AZ
01.2007 - 04.2015
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Planned work schedules to maintain adequate staffing levels.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Education

High School Diploma -

Corona Del Sol High School
Tempe, AZ
05.2000

Skills

  • Policy Development and Enforcement
  • Employee Motivation
  • Team Leadership
  • Department Oversight
  • Hiring and Onboarding
  • Performance Assessment
  • Decision Making
  • Process Improvements

Timeline

Operations Manager

Cranial Technologies
04.2018 - Current

Realtor

Realty Executives Signature Homes
04.2015 - 12.2018

Branch Manager and Project Management

Bank of America
01.2007 - 04.2015

High School Diploma -

Corona Del Sol High School

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Patricia Birmingham