Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver

Patricia Black

Fredericksburg,VA

Summary

Passionate and focused professional who excels at prioritizing and completing multiple tasks simultaneously and on time. Proven leadership and team development skills to achieve department goals. Flexible and hard-working with a strong determination to succeed. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

21
21
years of professional experience

Work History

Team Lead

Lidl
11.2022 - Current
  • Responsible for leading staff within the Distribution Center according to Lidl US Standard Operating Procedures (SOPs)
  • Planned all shipping routes with full utilization to meet department goals (95% Utilization and 40 pallets per shift.)
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Assist Logistics Manager with minimizing costs and improving efficiency of staff and processes
  • Manage staffing levels to ensure all tasks are completed on time.

Goods Out Clerk

Lidl
02.2017 - 11.2021
  • Fiscally responsible: reduced transportation costs on a nightly basis through optimized route planning and capacity, consistently exceeding department KPI goals.
  • Managed night shift operations, to include supervising Clerks, Load Support and Recycling team.
  • Ensured system integrity by correctly accounting for 8k+ pallets shipped weekly
  • Interacted with customers by phone, email, or in-person to provide information.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

Lead Dispatch

LKQ
08.2013 - 02.2017
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Maintained order records and performed quality control for improvement of orders
  • Preceding position, Accounting Coordinator : Duties included Filing, faxing, compiling reports, and data entry duties. Along with posting and applying payments to daily retail accounts as well as net 15 charge customers
  • Greeted and answered questions from retail customers, as well as supporting local staff in their tasks.


Network Operations Help Desk

Booz Allen Hamilton
10.2003 - 11.2012
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Responsible for all electronic evidence generated by the department and ensured all evidence was properly handled and secured
  • Assisted with providing Help Desk response, problem resolution, preparing computers for deployment for agents in the field
  • Preceding position, Executive Administrative Assistant : position duties were providing executive level administrative support to the Unit Chief and staff. I was also liaison between all impacted departments to ensure proper communications.


Education

B.A. Business Administration -

Strayer University
01.2007

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Quality Control
  • Process Improvement Initiatives
  • Operational Efficiency and Safety
  • Field Support

Timeline

Team Lead

Lidl
11.2022 - Current

Goods Out Clerk

Lidl
02.2017 - 11.2021

Lead Dispatch

LKQ
08.2013 - 02.2017

Network Operations Help Desk

Booz Allen Hamilton
10.2003 - 11.2012

B.A. Business Administration -

Strayer University

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Patricia Black