Summary
Overview
Work History
Education
Skills
Personal Information
Leadership Experience
Certification
Languages
Timeline
PATRICIA BLANCO

PATRICIA BLANCO

ARLINGTON,TX

Summary

Experienced in express claims management and resolution with strong analytical skills and effective communication abilities. Deep understanding of industry best practices and a proven track record of enhancing process efficiencies. Well-prepared to excel in handling and resolving complex claims. Focus on team collaboration, adaptability to changing needs, and commitment to achieving results sets me apart. Possess proven skills in assessing claims, providing exceptional customer service, and effectively communicating with stakeholders. Reliable and solution-oriented with a dedication to delivering high-quality outcomes. Qualified Claims Associate with background in managing and processing express claims efficiently. Proven track record of resolving claims promptly while maintaining high accuracy and customer satisfaction. Demonstrated ability to utilize strong analytical and communication skills to streamline claim processes and enhance team productivity.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bilingual License Agent

Allstate
08.2024 - Current
  • Informed clients of policies and procedures.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the company.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Implementing a range of effective sales strategies, listening attentively to new and potential clients, evaluating their needs and their financial statuses, and proposing ideal plan options for their unique circumstances and insurance needs
  • Handled over 400 calls per month, maintaining 88% satisfaction rating

Spanish Claim Handler

State Farm
11.2022 - 07.2024
  • Working with the Spanish express team, involved in managing a claim from the start through to settlement
  • Effectively reviews insurance claims to determine coverage, validity, and accuracy
  • Proficiently communicates with policyholders, claimants, and other parties involved in the claim process
  • Investigate claims, gather relevant information, and assess damages or losses
  • Analyzes policy language and interprets insurance regulations
  • Establishes liability and makes claim payments within authorized limits
  • Maintain accurate records and documentation
  • Professionally collaborates with other departments and resolves complex or high-value claims
  • Provide excellent customer service and ensure timely resolution of claims
  • Demonstrate strong capability to work claims in a high volume and deadline-driven environment
  • Maintained record-high Customer Service Satisfaction level at 94% through Excellent up-front and post-claim communication with customers and clients
  • Managed high volume of claim files, prioritizing tasks for timely completion.
  • Negotiated settlements fairly and efficiently, resulting in positive outcomes for both clients and the company.
  • Reduced turnaround time on claim resolutions by optimizing workflows within the department.
  • Reviewed policy documents carefully to make accurate determinations regarding coverage eligibility for each claim.
  • Maintained strong working relationships with policyholders, improving overall communication during the claims process.
  • Collaborated with team members to ensure accuracy and consistency in claims handling.
  • Enhanced customer satisfaction by promptly addressing and resolving claim issues.
  • Provided exceptional support during periods of high-volume workloads without compromising quality standards or deadlines.
  • Ensured compliance with legal requirements, state regulations, and internal guidelines throughout the claims process.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Collaborated with internal departments and external vendors to resolve claims.
  • Consistently met or exceeded performance metrics, demonstrating dedication to excellence in the role of Express Claims Associate.
  • Developed in-depth understanding of insurance policies and procedures.
  • Demonstrated adaptability by quickly learning new software programs utilized within the department.

Bilingual Sales Specialist

Allstate
01.2020 - 11.2022
  • Implementing a range of effective sales strategies, listening attentively to new and potential clients, evaluating their needs and their financial statuses, and proposing ideal plan options for their unique circumstances and insurance needs
  • Handled over 400 calls per month, maintaining 88% satisfaction rating
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Provided first-rate service to all customers and potential customers.

National Benefit Consultant

Colonial Life
10.2017 - 01.2020
  • Group Insurance, helping employees to enroll in their benefits and explaining all the options available to them from their employer
  • Conducted thorough benefits audits, identifying cost-saving opportunities for clients.
  • Analyzed client data to identify areas where improvements could be made in their benefit offerings.
  • Addressed client concerns promptly, maintaining a high level of trust and satisfaction among clientele.
  • Developed detailed benefits presentations for new clients, resulting in a higher conversion rate.
  • Maintained comprehensive records of all client interactions and transactions for easy reference during future engagements.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
  • Assisted with design and implementation of various employee benefits programs.

Bilingual License Insurance Agent

Optum / United Health Care
10.2015 - 10.2017
  • Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Developed strong relationships with medical providers within the local community to better serve client healthcare needs.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
  • Led informational seminars about health insurance products for prospective clients and community organizations to increase brand visibility and generate leads.
  • Maintained accurate records of all client interactions and transactions, ensuring compliance with industry regulations and company policies.
  • Managed a diverse portfolio of health insurance accounts while consistently meeting sales targets and exceeding performance expectations.
  • Develops, presents, and explains accurately insurance quotes, based on prospective client's personal needs
  • Strong relationships with customers to maintain a high level of client retention and product loyalty
  • Received 'Club 100%' award for following exceptional customer service
  • Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.

Education

AA - Communications

Universidad Regiomontana UERRE
01.1988

Strong written and verbal communication skills in Spanish and English, including the ability to provide constructive feedback and collaborate effectively with coworkers and supervisors.

  • 3.5 GPA
  • Continuing education in Insurance

Skills

  • Liability
  • Claims Handling
  • Property Claims
  • Investigation
  • Computer Skills
  • Policy Knowledge
  • Companioned
  • Empathy
  • Perceptiveness
  • Attention to details
  • Integrity
  • Innovation
  • Problem-solving skills
  • Positive attitude
  • Relationship building
  • Goal-oriented mindset
  • Clear communication
  • Claims investigation
  • Claims processing
  • Claims review
  • Policy interpretation
  • Regulatory compliance
  • Teamwork and collaboration
  • Organizing and prioritizing work
  • Reliability
  • Critical thinking
  • Adaptability and flexibility
  • Reporting skills
  • Self motivation

Personal Information

Title: CLAIM ADJUSTER / INSURANCE SPECIALIST

Leadership Experience

Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.

Certification

  • Adjuster All Lines -Texas Department of Insurance- 09/ 2017
  • General Lines Insurance Agent -Texas Department of Insurance- 02/2015 Life, Accident, Health &HMO -

02/2020 Property and Casualty

Languages

spanish
Full Professional

Timeline

Bilingual License Agent - Allstate
08.2024 - Current
Spanish Claim Handler - State Farm
11.2022 - 07.2024
Bilingual Sales Specialist - Allstate
01.2020 - 11.2022
National Benefit Consultant - Colonial Life
10.2017 - 01.2020
Bilingual License Insurance Agent - Optum / United Health Care
10.2015 - 10.2017
Universidad Regiomontana UERRE - AA, Communications

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PATRICIA BLANCO