Patricia Bleistein

Shelter Island Heights,NY

Summary

Accomplished Customer Service Executive at First Class Forex Funds and Vice President at Hohmann & Barnard, Inc.-Mitek (Berkshire Hathaway), with a proven track record in customer relationship management and team leadership. Expert in enhancing customer engagement and driving sales growth, demonstrated by successfully managing a national sales team and exceeding sales targets. Skilled in complaint handling and technical support, ensuring high customer retention and satisfaction.

Overview

years of professional experience

Work History

Customer Service Executive

First Class Forex Funds

10.2022 - Current

Provided company information and policies to customers upon inquiry and answered questions via phone, email, and online chat.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues (upwards of 100 inquiries daily).
Received escalated critical customer issues from support team to avoid lost revenue and canceled policies.
Boosted customer retention rates by providing exceptional service and building rapport with clients and support staff.
Managed high volume of inbound calls and online chat requests by creating a streamlined support procedure for quantifiable increases in support team capabilties

Vice President

Hohmann & Barnard, Inc.-Mitek (Berkshire Hathaway)

01.1990 - 05.2019

Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Managed National Sales Team and collaborated with Mitek Commerical Building Products Executive Team to exceed sales growth expectations.
Demonstrated proficient leadership skills to motivate employees and build competent teams
Collaborated with other members of the senior management team to develop strategic initiatives and long term goals.
Actively supervised daily activities of 50+ employees (inside/outside sales team and manufacturing staff.

Education

Master of Science - Education

Penn State University

State College, PA

Skills

Team Collaboration
Customer Engagement
Customer Relationship Management
Complaint Handling
Online chat and email
Product Sales

Customer Needs Assessment
Call center experience
Live chat support
Team training and development
Technical Support

Timeline