Summary
Overview
Work History
Education
Skills
Timeline
Generic
Patricia Bolaños

Patricia Bolaños

Piscataway,NJ

Summary

Dynamic Customer Service Officer with a proven track record at Empresa Eléctrica Quito, excelling in complaint handling and documentation. Adept at utilizing CRM systems to enhance customer satisfaction and streamline operations. Recognized for strong problem-solving abilities and commitment to teamwork, consistently achieving performance goals and improving service delivery.


I am a person who always strives to ensure customer satisfaction. I have extensive experience in work environments where commitment and the ability to work in a team are valued, as well as working independently, as needed, and willing to learn and develop my skills. I have strong digital skills. I am looking for the opportunity to demonstrate my worth in a promising company and gain more experience.

Overview

17
17
years of professional experience

Work History

Customer Service Officer

Empresa Eléctrica Quito
09.2007 - 09.2024
  • Use of CRM (Customer Relationship Management) to organize and prioritize opportunities.
  • Monitoring key performance indicators related to customer success.
  • Customer service and support.
  • Teamwork to facilitate goal achievement.
  • Efficient completion of assigned tasks.
  • Preparation of reports.
  • Problem resolution and incident response.
  • Administrative tasks.
  • Use of computer and technology systems.
  • Document and file management.
  • Constantly updating the knowledge required for the position.
  • Collaboration with different company departments.
  • Telephone support and management of company email.
  • Task and deadline management.
  • Database and record maintenance.
  • Preparation and sending of correspondence and emails.

Education

Associate of Arts - Comunicación Visual

Universidad Nacional Autonoma De Quito
Quito

Associate of Science - Administrador De Empresas

Tecnologico Universitario Pichincha
Quito

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer service
  • Microsoft Excel
  • Microsoft PowerPoint
  • Documentation and reporting
  • Teamwork
  • Ability to learn
  • Punctuality and responsibility
  • Punctuality and commitment
  • Problem solving
  • Organization

Timeline

Customer Service Officer

Empresa Eléctrica Quito
09.2007 - 09.2024

Associate of Arts - Comunicación Visual

Universidad Nacional Autonoma De Quito

Associate of Science - Administrador De Empresas

Tecnologico Universitario Pichincha