Patricia Boudreaux
Picayune,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Telephone Interviewer
Dynata
09.2023 - 01.2024
- Improved customer satisfaction by conducting thorough telephone interviews and accurately recording responses.
- Streamlined data collection process for faster project completion by effectively utilizing computer software and databases.
- Enhanced interviewee engagement with clear communication and active listening skills during telephone interviews.
- Adapted quickly to changes in project parameters, ensuring seamless transitions between different surveys and assignments.
- Employed persuasive techniques when necessary to encourage reluctant respondents to participate in surveys or provide additional information.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Gathered data and insights from participants during telephone interviews.
- Delivered information from script regarding surveys for on-demand phone project assignment.
Receptionist Secretary
Guardian RV & Fleet Service
03.2015 - 05.2017
- Answered all office phone calls
- Phone calls assisted in both customer and employee assistance
- Scheduled daily customer appointments or follow up appointments as needed
- Created detailed invoices, per customer, for each job repair completion using intuit Quickbooks
- Created purchase orders (detailed cost of material and/or parts used per job)
- Helped create/organize a communication line between all employees (field and office workers) that successfully recorded and organized all company cost in detail which helped improve the spending budget as well as inventory
- Recorded employee weekly payroll time.
Softlines Sales Associate
Walmart
01.2010 - 01.2012
Cashier
True Value
06.2008 - 08.2008
Education
Medical Office Management -
Nunez Community College
Skills
- Quick Learner
- Task Oriented
- Organziation And Task Prioritization
- Customer Service Skills
- Manages Multiple Tasks Effectively
- Communication Skills
- Call Center Operations
- Script Reading
- Unbiased Interviewing
- Problem-Solving
- Problem Solving
- Client Interaction
- Detail Oriented
Additional Information
- Completion of XCEL Solutions LLC Pre-licensing course Life Accident & Health insurance
- Scheduled to take state licensing exam on January 24, 2024 through PSI TESTING EXCELLENCE ( psiexams.com)
Timeline
Telephone Interviewer
Dynata
09.2023 - 01.2024
Receptionist Secretary
Guardian RV & Fleet Service
03.2015 - 05.2017
Softlines Sales Associate
Walmart
01.2010 - 01.2012
Cashier
True Value
06.2008 - 08.2008
Medical Office Management -
Nunez Community College
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