Patricia Boughton
Victor,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Service Desk Manager
Wegmans Food Markets
08.2005 - Current
- Enhanced customer satisfaction with timely issue resolution and effective communication skills.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
Pharmacy Team Leader
Wegmans Food Markets
11.1995 - 08.2005
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
Lead Night Manager
Wegmans Food Markets
11.1988 - 11.1995
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption.
- Trained and mentored new and existing staff to achieve best practices.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Communications
SUNY At Fredonia
Fredonia, NY05.1988
Skills
- Relationship Building
- Problem-Solving
- Work Planning and Prioritization
- Critical Thinking
- Employee Relations
Certification
Dale Carnegie - Participating in 2010 - Assisted Coaching in 2011
Timeline
Service Desk Manager
Wegmans Food Markets
08.2005 - Current
Pharmacy Team Leader
Wegmans Food Markets
11.1995 - 08.2005
Lead Night Manager
Wegmans Food Markets
11.1988 - 11.1995
Bachelor of Science - Communications
SUNY At Fredonia
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