Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Bouldin

San Antonio,TX

Summary

Accomplished Customer Service Representative at CVS/caremark, adept in conflict resolution and customer education, significantly enhancing customer loyalty. Leveraged problem-solving abilities and professional telephone demeanor to efficiently manage escalated calls, achieving satisfactory outcomes. Expert in customer relations and data entry, consistently maintaining professionalism under pressure.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

CVS/caremark
06.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.

Sales Associate

Target
11.2016 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Dialysis Technician

Fresenius
06.1998 - 06.2016
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Maintained a clean and safe environment through diligent adherence to infection control protocols.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.

Education

Dialysis Technology

Neomedica
Chicago, IL
04.1997

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Conflict Resolution
  • Complaint Handling
  • Professional telephone demeanor
  • Call Management
  • Product Knowledge
  • Documentation
  • Administrative Support
  • Data Collection
  • Customer Education
  • Reading Comprehension
  • Data Entry

Timeline

Customer Service Representative

CVS/caremark
06.2019 - Current

Sales Associate

Target
11.2016 - 05.2019

Dialysis Technician

Fresenius
06.1998 - 06.2016

Dialysis Technology

Neomedica

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Patricia Bouldin